Key Achievements- Established Customer Journey to create “Delight” and achieve 100% retention while securing $1.2M in net new recurring revenue from existing customers through price increases, user expansion, and product upsells. - Designed, built, and launched PlusPlus Help Center to service 60,000+ users for key accounts including Netflix, Salesforce, Shopify, LinkedIn, Airbnb, and Kia.- Secured $309,000 NNRR from key enterprise account by launching in-app Help Center with on demand knowledgebase library, outbound product tours, and inbound support workflow. - Assumed responsibility of < $1M of accounts receivable within a seed round startup to bring clarity and precision to our cash flow.Key Duties- Develop, document, and implement a Customer Journey map ensuring all processes, handoffs, and outcomes are congruent and efficient across the Growth and Product organizations.- Design and implement strategic Customer Success playbook that leads with automation & data framework, defined by efficient workflows, which generates new recurring and one-time revenue as well as strong client reference-ability.- Define 120-day renewal process with milestones and checklists to maximize price increases, user expansion, and upsell opportunities while optimizing cash flow by targeting receipt of payment by renewal date.- Create customer “health” scoring program to increase confidence in the strength of our relationships by combining both qualitative and quantitative variables, such as, product engagement, service utilization and CSAT.- Establish a proactive Business Review schedule and process to consistently align with customers regarding their strategic initiatives and demonstrate the value of our product and partnership. - Design and implement new customer onboarding methodology which leverages professional services automation (PSA) software for project planning, templates for consistency within each phase, and a time-to-value < 90 days.

- Quote achievement: Q4 2016 100%- Identify and qualify ideal leads of non-gaming mobile advertisers- Lead sale cycle from negotiation to closure- Attend conferences, trade shows and key events as needed

- Quote achievement: 2015 – 127% | 2016 – 144% YTD- Direct entire sales cycle: prospecting, rate negotiations, & contract renewals- Targeting Gaming, and Pure Play verticals in the SaaS Enterprise space- Developed & mentored SDR team- Adapt approach & presentation style to fit prospects’ sophistication and experience- Cultivate & develop channel partner relationships at Facebook & TwitterManage & grow a cross vertical book of live accounts as a hybrid Account Director

Manage growth of Flurry’s top mobile user acquisition clients in SF & LA regions. About 75% of totalrevenue.- Clients included: Machine Zone, Zynga, Brocade, Match.com, EA, Fetch, Disney- In charge of prospecting new business in SF, LA & southwestern US- Exceeded $1.75MM 2014 quota. Achieved $2.1MM (120%)

- Marketed ChannelOnline, a SaaS solution designed to give operational advantages to a diverse arrayof resellers 
- Developed relationships with sales management teams and owners of both small and Fortune 100companies 
- Managed active client base of 600 customers 
- Consistently achieved a contract renewal rate of 94%, exceeding goal of 90% 
- Brought in over $1 million in new business in 2010 – 2012- Managed 1/3 rd of total annual budget of $18 million 
- Conducted weekly live webinar demonstration of ChannelOnline application for prospectivecustomers