It Analyst Ii
CurrentUtilize the AS/400 system to process dayend census and financial reports. Print reports and distribute to appropriate departments. Run system-wide tape backups. Perform basic troubleshooting on AS/400 accounts as needed. Create SOPs for third shift processing. Field incoming calls to the help desk, troubleshoot issues, and enter information in ChangeGear ticketing system. Monitor system processes and follow protocols for alerts.