Mercedes Lam Email & Phone Number

United States

Redmond, Washington, United States

Kirkland, Washington, United States

• Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., Profit and Loss statement, expenses, and cash) and inform planning processes (e.g., quarterly business.
• Plan and prepare weekly team member schedule according to labor requirements, availability, and labor budget considerations
• Manage business disruption and provide operational continuity (i.e., case escalation, store closures, operating hours… Show more
• Manage business disruption and provide operational continuity (i.e., case escalation, store closures, operating hours impact, health and safety response, employee absenteeism, schedule/payroll, etc.)
• Ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized
• Support the store’s recruitment and hiring process, including participating in recruitment, selection, onboarding, and training Show less

Kirkland, Washington, United States

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Execute store strategy (e.g., assess performance and close gaps, review key performance indicators reporting to identify opportunities for improvement)

• Interact with guests to ensure a great guest experience in a manner that values guests’ time
• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omni-channel programs (e.g., buy online/pickup in store, and ship from store options)

Bachelor'S Degree, Food Systems, Nutrition, And Public Health

Activities and Societies: Sigma Kappa

Associate Of Arts And Sciences - Aas

Running Start Program