Mercedes Lam Email & Phone Number

United States

United States

Redmond, Washington, United States

Kirkland, Washington, United States

• Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., Profit and Loss statement, expenses, and cash) and inform planning processes (e.g., quarterly business review and sales planning)• Plan and prepare weekly team member schedule according to labor requirements, availability, and labor budget considerations• Manage business disruption and provide operational continuity (i.e., case escalation, store closures, operating hours… Show more • Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., Profit and Loss statement, expenses, and cash) and inform planning processes (e.g., quarterly business review and sales planning)• Plan and prepare weekly team member schedule according to labor requirements, availability, and labor budget considerations• Manage business disruption and provide operational continuity (i.e., case escalation, store closures, operating hours impact, health and safety response, employee absenteeism, schedule/payroll, etc.)• Ensure inventory, supplies, vendor relationships, technology, and facilities are maintained and maximized• Support the store’s recruitment and hiring process, including participating in recruitment, selection, onboarding, and training Show less

Kirkland, Washington, United States

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching• Execute store strategy (e.g., assess performance and close gaps, review key performance indicators reporting to identify opportunities for improvement)

• Interact with guests to ensure a great guest experience in a manner that values guests’ time• Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omni-channel programs (e.g., buy online/pickup in store, and ship from store options)

Bachelor'S Degree, Food Systems, Nutrition, And Public Health

Activities and Societies: Sigma Kappa

Associate Of Arts And Sciences - Aas

Running Start Program