Muhammad Qaseem Email & Phone Number

Islamabad, Islāmābād, Pakistan

• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Communicated with clients to verify roots and causes of computer problems.
• Implemented technical solutions to solve customer issues and increase satisfaction.
• Monitored systems in operation and quickly troubleshot errors.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

Peshawar District, Khyber Pakhtunkhwa, Pakistan

• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Built strong relationships with field operations team to support business development opportunities and improve service.
• Increased efficiency and team productivity by promoting operational best practices.
• Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.

Peshawar, Khyber Pakhtunkhwa, Pakistan

• Implement technical solutions to solve customer issues and increase satisfaction.
• Collaborate with vendors to locate replacement components and resolve advanced problems.
• Under strict guidance and delegation of ICT Administrator, perform basic server administration.
• Prioritized and managed many open cases at one time.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Peshawar, Khyber Pakhtunkhwa, Pakistan

• Configured, Supervised & maintained different projects.
• Experience on virtual infrastructure & administration, vSphere Client & setting up ESXI, Open Nebula.
• Worked on Disaster Recovery Planning on a Data Center Environment.
• Mastered in troubleshooting windows OS issues & servers, handled escalated L2 issues in end user computing.
• Customized and troubleshooting office 365 applications including word, excel, one note, skype for business, outlook, power point, Microsoft access.
• Build up NOC, Data Centers and configured administration rights.

Pakistan

• System Maintenance (Server Maintenance)
• System Troubleshooting (Switches, Computers, Printers, Routers)
• Remote Computer Repair (TeamViewer managing software’s)

Master Of Science - Ms, Computer Science, 2.9

Activities and Societies: Football, E-Games and hikingComputer Science.

Bachelor'S Degree, Computer Software Engineering, 68.97%

Activities and Societies: Football, E-Games, Exploration, Adventures, and Sightseeing.Software Engineering

High School, Engineering, 69%

Activities and Societies: Football and Foodie.Fsc (Pre_Engineering)

Matric (Ssc), Science, 62.4%

Activities and Societies: Football and Foodie.Matric (Science)