Muhammad Qaseem Email & Phone Number

Islamabad, Islāmābād, Pakistan

• Suggested software and hardware modifications to reduce lag time and improve overall speed.• Installed and maintained hardware and computer peripherals to store tangible components.• Communicated with clients to verify roots and causes of computer problems.• Implemented technical solutions to solve customer issues and increase satisfaction.• Monitored systems in operation and quickly troubleshot errors.• Collaborated with vendors to locate replacement components and resolve advanced problems.• Broke down and evaluated user problems, using test scripts, personal expertise, and probingquestions.• Researched and implemented new technologies and methodologies to improve support processesand provide better services to customers.• Used computerized ticketing systems to troubleshoot and resolve issues accurately and securely.

Peshawar District, Khyber Pakhtunkhwa, Pakistan

• Consulted with outside parties to resolve discrepancies and create expert solutions.• Answered customer telephone calls promptly to avoid on-hold wait times.• Collected customer information and analyzed customer needs to recommend potential products or services.• Built strong relationships with field operations team to support business development opportunities and improve service.• Increased efficiency and team productivity by promoting operational best practices.• Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.• Promoted available products and services to customers during service, account management, and order calls.• Installed and configured computer hardware operating systems and applications.• Rectified problems relating to malfunction of equipment including software and network issues over the call.• Planned and maintained website of the institution.• Supported the rollout of new applications in the system.• Configured new users' accounts and profiles and dealing with password issues.

Peshawar, Khyber Pakhtunkhwa, Pakistan

• Implement technical solutions to solve customer issues and increase satisfaction.• Collaborate with vendors to locate replacement components and resolve advanced problems.• Under strict guidance and delegation of ICT Administrator, perform basic server administration.• Prioritized and managed many open cases at one time.• Answered product and service questions, suggesting other offerings to attract potential customers.• Leveraged sales expertise to promote products and capitalize on upsell opportunities.

Peshawar, Khyber Pakhtunkhwa, Pakistan

• Configured, Supervised & maintained different projects.• Experience on virtual infrastructure & administration, vSphere Client & setting up ESXI, Open Nebula.• Worked on Disaster Recovery Planning on a Data Center Environment.• Mastered in troubleshooting windows OS issues & servers, handled escalated L2 issues in end user computing.• Customized and troubleshooting office 365 applications including word, excel, one note, skype for business, outlook, power point, Microsoft access.• Build up NOC, Data Centers and configured administration rights.• Configured, Managed & Maintained: o Servers (PowerEdge 740, 750, 1800, FC630, etc.) o Ubiquiti’s Devices (Air Fiber, Unifi 6, Power Beam, etc.) o CISCO Switches (3850, 2960, CBS350, 3560, 2690, etc.) o Router/Firewall’s (MikroTik, Fort iGATE & PF-Sense, etc.) o Network Monitoring System’s (Cacti, Unifi Network) o CCTV and NVR (168 CCTV Points, 9 NVR’s)• Completed projects for different hospitals with more than 3000 Nodes.

Pakistan

• System Maintenance (Server Maintenance) • System Troubleshooting (Switches, Computers, Printers, Routers)• Remote Computer Repair (TeamViewer managing software’s)

Master Of Science - Ms, Computer Science, 2.9

Activities and Societies: Football, E-Games and hikingComputer Science.

Bachelor'S Degree, Computer Software Engineering, 68.97%

Activities and Societies: Football, E-Games, Exploration, Adventures, and Sightseeing.Software Engineering

High School, Engineering, 69%

Activities and Societies: Football and Foodie.Fsc (Pre_Engineering)

Matric (Ssc), Science, 62.4%

Activities and Societies: Football and Foodie.Matric (Science)