Ahmad Hammad Email & Phone Number

Saudi Arabia

Saudi Arabia

Engineering Colleges - Unaizah CampusIT Department - Courses Coordinatorhttps://a-h-hammad.github.io/

Saudi Arabia

(July 2010 – Now) – Al Qaseem University as a lecturer teaching computing for BA students. As a full time lecturer I am responsible for giving IT students advanced topics in computing to give them the ability to pursue their careers in the IT industry.

Sydney Area, Australia

UBS Investment Bank as an FLS (Premium) agent of the global User Service Centre (USC). As part of the UK team I was able to gain proven troubleshooting skills solving desktop/L1, 2 network accessibility issues and a variety of Microsoft/Banking applications. By having the privilege of supporting premium users and again challenge my ability to assist in handling very sensitive and business critical applications, I was able to up-skill my experience dealing with time critical issues. By reaching in many weeks up to 60% of the IT issues that faces traders in both UK and US regions within an SLA of 10 minutes, I swiftly gained my manager/team confidence. Being part of the ticket integrity team as an additional role I was given, I expand my knowledge and understanding of how the ITSP/ITSM ticketing system works. I also was happily participating in the establishment of the social committee and been part of there success so far.www.ubs.com

Sydney, Australia

CompuGuide IT solutions and Safemode onsite computer services. My duties were a combination of helpdesk support (phone support), network installation (onsite support) and troubleshooting (remote and onsite), system backups, upgrades; Also, network design and implementation, Network Management, Server and desktop support.*I learned how to get customer’s trust, respect and always leave them smiling*I experienced there how to be customer focused, working under pressure (Stressful or difficult), and viewing things always from the client point of view when solving any issue.

Jordan

United Nations Children’s Fund (UNICEF-Jordan). I had an invaluable project management and group work experiences as volunteer and a team leader. I helped plan, execute and manage projects and activities. I also gave a few specialized courses targeting various groups of the local community

Ccna, Cisco Systems, Excellent

Activities and Societies: Cisco Certified Network AssociateCheck : http://www.cisco.com/web/learning/netacad/course_catalog/CCNAexploration.

Master'S Degree, Computer Networks, Completed

Master'S Degree, Information Networks, Computer Systems Networking And Telecommunications, Good

Activities and Societies: ACS - Australian Computer Society(Feb 2005 - 2007) - Master’s degree, of the UTS Internetworking with grade.

Ocp - Oracle Certified Professional, Database Systems - Erp, Very Good

Activities and Societies: (Mar, 2004) - 140 hours Oracle Certified Professional (OCP) training program held at the training centre.

Bachelor'S Degree, Computer Science, Very Good

Activities and Societies: (Jan 2000 - 2004) - BSc from Al-Zaytoonah Private University of Jordan in computer science with distinction..