- Develop and implement the company’s long-term strategies to achieve its goals and objectives. - Ensure that the company’s strategic direction aligns with its mission and vision. - Lead the executive team and establish a high-performing managerial framework. - Set the tone for the company culture and ensure that the organizational values are upheld. - Oversee the company’s financial performance, including budgeting, forecasting, and financial planning. - Ensure that the company meets its financial goals and maintains financial health. - Act as the main point of communication between the board of directors and the company’s operations. - Maintain relationships with key stakeholders, including investors, customers, and partners. - Ensure efficient and effective day-to-day operations. - Oversee major corporate decisions and manage resources and operations. - Identify and manage risks to the company’s operations and strategies. - Ensure compliance with relevant laws, regulations, and industry standards. - Monitor and evaluate the performance of the company and its executives. - Implement performance improvement plans as necessary. - Foster an environment of innovation to drive business growth and competitive advantage. - Identify and capitalize on new business opportunities. - Represent the company at public events, conferences, and in the media. - Promote a positive image of the company to enhance its reputation and market position. - Develop and mentor future leaders within the organization. - Ensure a smooth transition and continuity in leadership.

Ensures HR strategy is followed in the plant• Ensures that employee files are properly collected at site and all documentation is forwarded to the employee’s corporate file in Head Office.• Works closely with all the associates to ensure a positive work environment.• Provides coaching to staff and follows quality, completeness and deadline for performance evaluation, target setting and individual development planning• Provides information about recruitment opportunities • Prepares job descriptions for the positions • Controls vacations, medical leaves, logging time and attendance records• Updates personnel information on a periodic basis and ensuring that records are up to date at all times.• Supports HR Department in employee activities and events.• Supports foreign employees with matters relating to accommodation, travel organization and other issues.• Provides administrative support in the preparation of correspondence, reports, schedules and various employee issues.• Assists conducting surveys.

• Ensures HR strategy is followed in the plant• Provides coaching to staff and follows quality, completeness and deadline for performance evaluation, target setting and individual development planning• Ensures application of company policies in the plant• Provides information about recruitment opportunities in region to support recruitment process.• Prepares job descriptions for the positions in plant• Controls vacations, medical leaves, logging time and attendance records• Updates personnel information on a periodic basis and ensuring that records are up to date at all times.• Supports HR Department in employee activities and events.• Supports foreign employees with matters relating to accommodation, travel organization and other issues.• Assists Human Resources and Administration Department in the development of related policies, new programs and services related to Human Resources and Administration.• Provides administrative support in the preparation of correspondence, reports, schedules and various employee issues.• Assists conducting surveys.• Works closely with all the associates to ensure a positive work environment.• Ensures that employee files are properly collected at site and all documentation is forwarded to the employee’s corporate file in Head Office.•Policy development and documentation

• Manage recruitment• Manage Performance Appraisal• Suggest proper medials for approaching the right caliber candidates • Manage Compensation Benefits• Manage Development & Training• Manage time shit control • Manage dress code control• Hiring• Bridge for Communication• Consultation for Employees• Compensation • Policy development and documentation

•Giving customer care, staff management, time management trainings for the branch managers and sales personal•Evaluating coordinators and sales personals performance•Evaluating call center operators each month•Accordingly, allocating performance rewards among call center operators•Coaching staff about Customer Satisfaction, Quality Improvement, Work ethics and business awareness issues.•Recruiting employees for the call center and for Baku Electronics branch •Developing staff working schedule and controlling its attainment•Conducting performance management and frequent job appraisals•Reporting Branch’s and call center performance status to upper management•Promoting positive behaviors to keep employee and customer satisfaction to the high standards; adjusting salaries as required•Making sure all customers’ voice is heard and problems are resolved•Run monthly knowledge checking quizzes to maintain and improve employees’ knowledge and performance•To hold a referendum among Baku Electronics costumers related with satisfaction•Sent SMS to costumers (campaigns, about theirs debt)

•Giving customer care, staff management, time management trainings for the branch managers and sales personal•Evaluating coordinators and sales personals performance•Accordingly, allocating performance rewards among call centre operators•Coaching staff about Customer Satisfaction, Quality Improvement, Work ethics and business awareness issues.•Recruiting employees for the call center and for Baku Electronics branch •Developing staff working schedule and controlling its attainment•Conducting performance management and frequent job appraisals•Promoting positive behaviors to keep employee and customer satisfaction to the high standards; adjusting salaries as required•Making sure all customers’ voice is heard and problems are resolved•Run monthly knowledge checking quizzes to maintain and improve employees’ knowledge and performance

•Managing and leading all personnel (front office team members, security, cashiers, service staff)•Coaching staff about Customer Satisfaction, Quality Improvement, Work ethics and business awareness issues.•Recruiting employees for the branch•Develop staff working schedule and control its attainment•Facilitate and run daily briefings with my staff•Conducting performance management and frequent job appraisals•Reporting Branch’s performance status to upper management•Accountable for all budget aspects of the branch keeping the cost as low as reasonable practicable•Promoting positive behaviours to keep employee and customer satisfaction to the high standards; adjusting salaries as required•Daily report of signed customer contracts/agreements•Working with Governmental organizations (Taxes, Environment and other ministries) due to business issues.•Making sure all customers’ voice is heard and problems are resolved•Run monthly knowledge checking quizzes to maintain and improve employees’ knowledge and performance•Suggesting innovative approaches for running the business to achieve competitive advantage•Acting as a Focal Contact point for all VIP customers

•Managing back office customer calls •Acting as a delegated Team Leader as required•Allocate and assign members to the work desks as per predefined schedules daily basis•Manage problematic subscribers and resolve their issues•Carry out additional special projects assigned by Leaders•Stay on top of all new company polices and services•Be aware of changes in services•Holding trainings on newly launched services and internal programs to CR representatives.