Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring complex research; collaborates with customers to escalate customer inquiries and provide status updates and guidance to management; communicate to customers via verbal and written communication and conducts compliance reviews. Assists management with training other team members and negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting… Show more Provides customer service by responding to and resolving customer disputes and ad-hoc questions requiring complex research; collaborates with customers to escalate customer inquiries and provide status updates and guidance to management; communicate to customers via verbal and written communication and conducts compliance reviews. Assists management with training other team members and negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinates communication between customer and business area. Facilitates validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data. Manages quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns. Show less

Handles inbound calls from Walmart associates with inquiries with their payroll. Assisted with all levels of management with complex systems handling, job promotions, demotions and inquires with FMLA with associates.

Managed and resolved complex technical issues by providing superior customer service. Held various positions such as, support services, retention and escalation resolution management. Twenty years of call center experience proven ability to train, supervise, and evaluate customer service representatives.Possess excellent verbal and written communication skills along with problem solving skills with leadership ability.Ability to operate basic operating system like Microsoft… Show more Managed and resolved complex technical issues by providing superior customer service. Held various positions such as, support services, retention and escalation resolution management. Twenty years of call center experience proven ability to train, supervise, and evaluate customer service representatives.Possess excellent verbal and written communication skills along with problem solving skills with leadership ability.Ability to operate basic operating system like Microsoft Word, Excel and PowerPointEffective time management and organizations skills and handle multiple tasks simultaneously Show less

Served in numerous funeral and security details Completed all leadership MCI's Qualified expert on the shooting rifle range Squad leader Skills • Proven ability to train, supervise, and evaluate customer service representatives. • Possess excellent verbal and written communication skills along with problem solving skills with leadership ability. • Ability to operate basic operating system like Microsoft Word, Excel… Show more Served in numerous funeral and security details Completed all leadership MCI's Qualified expert on the shooting rifle range Squad leader Skills • Proven ability to train, supervise, and evaluate customer service representatives. • Possess excellent verbal and written communication skills along with problem solving skills with leadership ability. • Ability to operate basic operating system like Microsoft Word, Excel and PowerPoint. • Effective time management and organizations skills and handle multiple tasks simultaneously. Show less