Spearheaded strategic IT transformations across TUI's Northern market, achieving seamless integration of future-proof technologies and aligning business strategies across regions, significantly enhancing operational efficiency and market responsiveness for a £20bn business.Accountable for Technological performance and capabilities, led successful transition to common platforms within the Northern European region, ensuring continuous technology operations and safeguarding local P&L, which resulted in a 50% reduction in downtime and a 30% improvement in service delivery efficiency.Multiple transformation and improvement initiatives delivered during my tenure, significant digital and operational overhauls implemented which have resulted in tangible commercial, operational and cultural improvements. Serving as the primary IT liaison for business executives and senior TUI team working at Board level, facilitating strategic partnerships and evaluating potential partners for technical and operational suitability, which enhanced TUI's market position and abilities.

Accountable for the strategic integration and deployment of automation and quality engineering practices, elevating TUI's operational efficiency and service quality, as evidenced by a marked improvement in service uptime and risk management.Initiated a culture of continuous learning and innovation within a large, diverse international team, ensuring the development of high-quality operational and agile delivery services that significantly enhanced TUI's customer service capabilities.Directed the formulation and execution of IT strategies, including the smooth integration of live services and community management, which bolstered TUI's market position through enhanced operational safety and team skill optimisation.

Directed the in-house development and outsourced delivery of critical systems across commercial, product, and sourcing domains in 6 countries, sustaining operations of a £9bn business by ensuring minimal downtime and maximising service quality.Accountable for 24x7 IT service operations, both Cloud and onshore, achieving defined, measured, and continually improved service delivery to meet user and business owner expectations, demonstrating a commitment to operational excellence and customer satisfaction.Championed innovation and strategic adaptation of modern technology across TUI's IT infrastructure, enabling rapid response to market changes and securing a competitive edge by overseeing a diverse team of IT professionals in a DevOps model, ensuring seamless delivery and operational stability.

Led a comprehensive IT service management overhaul across TUI's diverse portfolio, orchestrating a team of technical and non-technical resources to deliver top-tier services across 600+ retail stores and numerous online platforms, directly contributing to an enhancement in operational efficiency and customer satisfaction.Held direct accountability for the lifecycle of Incident, Problem, and Change Management processes, achieving a 40% reduction in system downtime through strategic planning and robust service design, ensuring alignment with evolving business needs.Championed the Service Introduction discipline, meticulously integrating IT changes into business-as-usual functions, which facilitated seamless 'go-live' transitions and fortified TUI's market position through improved service quality and operational safety

IT Service Portfolio Manager for TUI Distribution; Retail, Web, Cruises and Contact Centres.As the TUI Service Manager for the UK&I I am fully accountable for the 24x7 support of IT services for key services. I ensure that all services are defined, measured, reported on and continually improved to meet the expectation of users and business service owners. Embracing and implementing ITIL aligned processes and drive service improvement programmes. The role will requires me to interact with senior management on daily basis, building confidence in the service offering. In order to achieve I am expected to cut across organisational boundaries to negotiate and demand support from other teams to aid resolution of critical business issues. Working closely with the service transition team to ensure that fit for purpose support models are in place and services are operable, recoverable and maintainable once transitioned into live operations.

Accountability for ensuring that Great Denham Primary School runs correctly as a business and that the pupils, teachers and those in the surrounding community are supported and protected.

Responsible and accountable for ensuring that the Tokko Children's charity is taking the correct course of action runs efficiently with the best interests of those it intends to support and protect.

Led a team of 50+ in delivering ICT operations and systems for Luton Borough Council, overseeing a £40m operation, achieving a 10% improvement in operational efficiency by streamlining service delivery against SLA’s and KPI’s.Orchestrated the Luton ITO contract management for over 3000 users, enhancing service delivery efficiency through strategic partnerships and rigorous annual team reviews.Championed innovation and service improvement by identifying and implementing new technologies and processes, resulting in an improvement in service margin and operational safety through effective problem and change management.

Led the strategic overhaul of Cambridgeshire Constabulary's ICT infrastructure, managing a budget over £10M and directing a team of 29, achieving a seamless transition to advanced systems including AD, Exchange 2007/10, and Virtualisation Technology, significantly enhancing operational efficiency and security compliance.Successfully delivered a comprehensive desktop infrastructure refresh, deploying new PCs, software, and wireless strategies across 3000 desktops and 300 servers, which resulted in enhanced system reliability and user satisfaction by ##%.Championed incident and problem management across four teams, ensuring adherence to SLA's and KPI's, and maintaining 24/7/365 on-call support, which improved service delivery efficiency and reduced downtime.