Eli David Email & Phone Number

• Driving successful project deliveries through effective risk management and team leadership for enterprise clients.
• Led cross-functional teams for enterprise clients like OpenText and startups, managing projects using waterfall, agile, scrum, and kanban methodologies.
• Enhanced risk management by designing and implementing risk, issue, and escalation management processes, improving stakeholder reporting and monitoring.
• Improved customer satisfaction through proactive communication and transparency, resolving issues and aligning project deliverables with customer expectations.
• Achieved 95% customer satisfaction by ensuring timely delivery and high-quality project outcomes, resulting in repeat business and referrals.
• Maintained a record of minimal escalations through effective risk and issue management, leading to smoother project executions and higher stakeholder confidence.

• Increasing user engagement and satisfaction by defining clear product visions and leading cross-functional teams.
• Defined and executed product vision and roadmap for multiple digital platforms, leading to a 25% increase in user engagement.
• Collaborated with cross-functional teams to integrate user feedback and market trends, ensuring timely delivery and high-quality outcomes.
• Maintained and enhanced production versions, ensuring continuous improvements and scalability.
• Led pre-sales and discovery phases, translating client requirements into actionable product features, resulting in high customer satisfaction.

Belgrade, Serbia

• Ensuring product quality and transparency by implementing Agile test management and onboarding new team members
• Transitioned to a Jira-integrated Agile test management tool, enhancing transparency and productivity
• Tested and delivered multiple releases across desktop, web, and mobile platforms, ensuring improved functionality without regression.
• Onboarded new developers, QA agents, project managers, and product owners, introducing them to product and user quality expectations.

• Streamlining support processes and enhancing customer satisfaction through efficient ticketing and onboarding programs.
• Adopted the customers' user expectations which helped support efficiently and satisfactory and later helped support them further as software QA
• Once while going the extra mile helped a customer who had never used Excel in their life to get their finance spreadsheet in order so they could be audited by the court of law
• With the help of senior colleague and our manager i was able to streamline procedures that helped cut down on time spent on ticketing while brining number of submitted tickets up
• In my spare time worked with a colleague to develop and implement a new onboarding program for customer support agents as well as other parts of company

• Innovating educational content with augmented reality solutions and comprehensive course development.
• Helped building a portfolio of content and infrastructural options that would become blueprint for many successfully delivered of projects and learning courses
• Initiated a pilot project of augmented reality learning for technical field engineers
• I was a part of successful bid to develop corporate workplace health and safety course training
• I was in charge of administration of our IT equipment as well as executive assistant to our CEO wherever assistance was needed

Graduated From High Schoold

Activities and Societies: Debate club

High School Degree, Natural Sciences