Eli David Email & Phone Number

Driving successful project deliveries through effective risk management and team leadership for enterprise clients.▪ Led cross-functional teams for enterprise clients like OpenText and startups, managing projects using waterfall, agile, scrum, and kanban methodologies.▪ Enhanced risk management by designing and implementing risk, issue, and escalation management processes, improving stakeholder reporting and monitoring.▪ Improved customer satisfaction through proactive communication and transparency, resolving issues and aligning project deliverables with customer expectations.▪ Achieved 95% customer satisfaction by ensuring timely delivery and high-quality project outcomes, resulting in repeat business and referrals.▪ Maintained a record of minimal escalations through effective risk and issue management, leading to smoother project executions and higher stakeholder confidence.

Increasing user engagement and satisfaction by defining clear product visions and leading cross-functional teams.▪ Defined and executed product vision and roadmap for multiple digital platforms, leading to a 25% increase in user engagement.▪ Collaborated with cross-functional teams to integrate user feedback and market trends, ensuring timely delivery and high-quality outcomes.▪ Maintained and enhanced production versions, ensuring continuous improvements and scalability.▪ Led pre-sales and discovery phases, translating client requirements into actionable product features, resulting in high customer satisfaction.

Belgrade, Serbia

Ensuring product quality and transparency by implementing Agile test management and onboarding new team members▪ Transitioned to a Jira-integrated Agile test management tool, enhancing transparency and productivity▪ Tested and delivered multiple releases across desktop, web, and mobile platforms, ensuring improved functionality without regression.▪ Onboarded new developers, QA agents, project managers, and product owners, introducing them to product and user quality expectations.

Streamlining support processes and enhancing customer satisfaction through efficient ticketing and onboarding programs.▪ Adopted the customers' user expectations which helped support efficiently and satisfactory and later helped support them further as software QA▪ Once while going the extra mile helped a customer who had never used Excel in their life to get their finance spreadsheet in order so they could be audited by the court of law ▪ With the help of senior colleague and our manager i was able to streamline procedures that helped cut down on time spent on ticketing while brining number of submitted tickets up▪ In my spare time worked with a colleague to develop and implement a new onboarding program for customer support agents as well as other parts of company

Innovating educational content with augmented reality solutions and comprehensive course development.▪ Helped building a portfolio of content and infrastructural options that would become blueprint for many successfully delivered of projects and learning courses ▪ Initiated a pilot project of augmented reality learning for technical field engineers▪ I was a part of successful bid to develop corporate workplace health and safety course training▪ I was in charge of administration of our IT equipment as well as executive assistant to our CEO wherever assistance was needed

Graduated From High Schoold

Activities and Societies: Debate club

High School Degree, Natural Sciences