Gallagher Bassett is the largest, multi-disciplinary, third party authority in Australia and New Zealand, servicing the insurance industry. It has operated in Australia for over 21 years, and provides insurance related services to some of the largest local and global insurance organisations, commercial organisations, and also state and federal government departments. Gallagher Bassett is part of the global Gallagher group of companies & in Australia has offices in Melbourne, Brisbane, Adelaide, Sydney and New Zealand. With a team of more than 900 claims management experts, Gallagher Bassett provides a unique suite of claims management and related consulting and technical services.The Head of Automation and Applications is responsible for leading the automation and application teams for the Australian and New Zealand organisations. The role has a broad remit covering internal and externally hosted systems, business analysis, application support, software development and automation/robotics. The role works closely with the wider Technology Leadership Team and Operations General Managers. The role also provides strategy and direction for the organisations’ effective use of applications and when to apply automation to business processes. The Head of Automation and Applications is also the lead for the Technology teams in the New Zealand operations.

Sunsuper is one of Australia‘s biggest and fastest growing super funds with 1.4 million members, and as at July 2019, $69 billion in funds under management. As a profit-for-members fund its customers sit at the heart of everything they do. Their purpose is to “inspire and empower Australians to fulfil their retirement dreams”. Sunsuper deliver great customer service by helping members grow their super through award-winning products, solid, long-term returns and low administration fees. This focus cemented its place as Money magazine's Best Super Fund Manager in 2018 and 2019.The primary purpose of the Manager, Delivery Enablement is to lead the Delivery Enablement team to manage the Software Development Life Cycle environments from Unit through to Disaster Recovery and driving the adoption of contemporary DevOps and Testing practices including similar processes as they relate to the move to Cloud native applications. This includes scheduling, overall environment availability and ensuring environments are consistent across all SDLCs. Work within Customer & Technology and ensure the risks of software deployments into Production are minimised. Within this role’s remit is also to support change delivery, and drive DevOps and Testing excellence through Community of Practices to provide delivery governance and assurances. Providing strategic guidance to ensure Sunsuper leverages new technologies, techniques and methods with a focus on automation and efficiencies.

The Manager of Operations and Releases was to lead the Operations & Releases team to manage the Software Development Life Cycle environments from Unit through to Disaster Recovery. This included scheduling and overall environment availability and ensuring environments were consistent across all SDLCs. Also, to work within Customer & Technology to ensure the risks of software deployments into Production were minimised.This role was responsible for implementing and operating a sustainable and repeatable process for the deployment and release of all software. This role partnered with the ITSM Process & Improvement Leader to understand best practices surrounding the management of the SDLC environments and software releases, including, but not limited to Change and Release processes.

This Team Leader role coordinated the delivery of business and IT initiatives by providingeffective collaboration, facilitation, leadership and coaching skills to support the development, maintenance and improvement of Sunsuper’s core registry and record keeping system. This role also coordinated the design and implementation of enterprise-shared software services, establishing a base of reusable software services. This role drove overall improved results for the organisation by serving as a facilitator for both the team and key stakeholders, by removing any impediments that obstructed the team’s pursuit of its sprint goals to maximise productivity. In addition, the role contributed to the development of IT strategy and enterprise architecture artefacts, particularly in relation to technical application ownership, ensuring that the focus was directed to enhancing member experience and driving cost efficiencies.A core function of the role was to develop and lead a strong team to consistently deliver high quality software for continuous improvement. This Team Leader role was responsible for line management of a cross-functional team and fostered strong working relationships with functional managers in order to provide professional development opportunities for their team members.

The Senior Analyst Programmer was responsible for the design and delivery of software solutions to meet the business needs. The key focus of the role was designing elegant solutions that can be delivered to market quickly with a high level of quality.It was the intention of this role that it assisted Sunsuper and its customers to maintain their market leading position by consistently being first to market with high quality application features. This was done through the adoption of industry leading tools, technologies, practices and methods by the development team.The Senior Analyst Programmer’s primary role within these objectives was to ensure the applications delivered to the customer were well engineered. As the design custodian, the Senior Analyst Programmer ensured that solutions were easy to maintain and extend while providing the expected business benefits. The role was also expected to provide technical and corporate expertise; and to exercise the judgement required to deal effectively with escalating critical issues to management.

SunGard was an American multinational company, which provided software and services to education, financial services, and public sector organisations. It was formed in 1983, as a spin-off of the computer services division of Sun Oil Company. SunGard was ranked at 480th in the U.S. Fortune 500 list in the year 2012.As a Senior consultant, I was primarily based on client site at the time at Sunsuper, leading day to day operations and major projects for our client. Day to day responsibility was to elicit business and systems requirements of SunGard applications to develop & implement solutions that deliver functionality, not only fit for purpose but also with a focus on re-use and maintainability.

Responsibilities of a System Enhancement Analyst included:• Provide support for all key production systems to both external and internal clients• Identifying opportunities for improving development processes and practices to enhance the reliability and maintainability of our core production systems• End-to-end management of operational losses, compliance breaches and customer complaints as they relate to Production Support• Mentoring other staff in best practices around solution & impact analysis

Key duties for this role included:• Offering technical analysis/assistance to clients in determining the cause of application/system issues and providing recommendations for the resolution of these issues• Performing root cause analysis on issues that had a major impact to the business/clients or were consistently reoccurring issues and identify possible process or functional gaps• Maintaining overall responsibility for the delivery of solutions to application issues that impact on clients both internal and external

A joint venture of Citigroup and State Street, CitiStreet was one of the largest administrators of defined-contribution retirement savings, pension, health and welfare, and other plans. Its services include plan administration, record keeping, and investment advice. CitiStreet opened its doors in Australia as the third largest administrator of industry funds. Its clients at the time included Sunsuper, ASSET Super, Deutsche Bank’s DirectChoice and the Non-Government Schools Superannuation Fund with a combined number of 800,000 members and assets of $4.5 billion.The role of a Senior Specialist was supporting the implementation of internal and other legislative changes and control functions. Day to day opportunities in proactively identifying areas of operational weakness and proposing solutions to streamline current work practices/processes. Also directing of the daily work flow allocations to all members of the team across multiple clients

Primary duties of a Senior Administrator were superannuation administration: Processing of benefit payments and death claims and working in conjunction with other business units to report back to clients and other regulatory bodies. Also providing first line support to all other administration areas and the contact centre.

ANZ is one of the largest companies in Australia and New Zealand and a major international banking and financial services group, which is among the top 100 banks in the world. ANZ world headquarters is located in Melbourne, where it first opened an office as the Bank of Australasia in the 1830s. ANZ history stretches back over 150 years and involves dozens of different banks.As a Senior Consultant, primary responsibilities included identifying and assessing customer’s stated and unstated needs. Tailoring recommendations and solutions to suit individual clients and the circumstances, whilst acting in their best interest so that the customer was always put in a better position.