▪ Managed resident communications and maintenance project progress, ensuring high-quality completion.▪ Coordinated contractors, vendors, and suppliers to obtain quotes, negotiate contracts, and execute project services.▪ Developed operational processes for handling resident inquiries.▪ Improved maintenance project average resolution time by 75% from 8 days to 2 days.▪ Facilitated property showings with prospective residents, increasing occupancy rate from 85% to 95%.

▪ Driving projects and deadlines by organizing deliverables and delegating tasks to stakeholders and partners.▪ Manage high volume inbox to scale 10,000+ requisitions for current and future inventory.▪ Perform in-depth root cause analysis of system processes to identify issues and develop plans of action.▪ Coordinate with global stakeholders to maintain data accuracy and initiate process improvements

▪ Drove projects including the creation of standard operating procedures for Microsoft Jumpstart Program.▪ Measured partner compliance metrics and assessed partner program discounts.▪ Managed program inbox to communicate with partners about issue resolution, critical updates, and policy changes.

▪ Drive projects and deliverables, including the creation of standard operating procedures for Zillow 360 escalations.▪ Perform in-depth analysis of system processes to identify issues and reduced time to resolution by 62%.▪ Strategize product development to create an all in one user experience portal for ease of customer use.

▪ Led team of 5 contingent support group team members as interim operations program manager.▪ Drove projects and deadlines by organizing deliverables and delegating tasks to stakeholders and partners.▪ Managed high volume inbox to scale 10,000+ requisitions for current and future inventory.▪ Performed in-depth root cause analysis of system processes to identify issues and develop plans of action.▪ Coordinated with global stakeholders to maintain data accuracy and initiate process improvements

▪ Processed 2,000 U.S. new hire work authorization documentation per week.▪ Trained colleagues in forms of acceptable international work permits.▪ Lead various projects that utilized multiple software systems like Slack, HireRight, PeoplePortal, and Onbase.