Gareth Bates Email & Phone Number

Wissington, Suffolk

Working in a challenging role as CEO of a small camping and canoeing business. With a love of travel in his spare time, Gareth has now found his calling to create amazing camping experiences for individuals, couples, families and friends in the heart of Constable Country. With a loyal customer base and growing reputation the site continues to innovate with the aim of becoming the best campsite in the east of England. Skills gained:- The strength to take risks- The ability to be innovative- Coordination and communication with team members- An optimistic nature- Inclusion in decision making for projects- Management, Sales & Marketing, Operations and Finance

Sydney, Australia

Working as an insurance salesman for ACE Insurance I achieved Boiler Room results and had a great time in the process. Working in a competitive and friendly environment I regularly helped management with training new staff and encouraging all members of our team especially when times were tough.Skills gained • Lead, coach and motivate team members on a proactive basis• Create a team orientated, collaborative sales environment• Excellent communication & leadership skills

Sydney, Australia

Working as a frontline member of the sales team, my last role involved re-selling a Premium Loyalty Program for InterContinental Hotels Group over the phone to existing clientele. The role involved clearly explaining how to best use the membership to get maximum value from it followed by closing the renewal sale. Skills gained • Outstanding professional phone manner whilst representing a 5* hotel chain• Objection handling skills when speaking with challenging and unhappy members • Strong powers of persuasion to re-engage members who did not previously want to renew their membership• Desire to succeed and achieve results within a challenging sales environment

London, United Kingdom

Responsible for liaising via telephone and email with senior school staff and governors to explain how to use the service and make sales. This role included making outbound phone calls to encourage usage, membership, additional member sign ups, referrals, membership renewals, chase non-payment of invoices, brief in new questions and gather feedback. New job requests were managed by myself through a well-established process in order to achieve deadlines. Additionally, I was promoted to Ten Group’s Chief Fire Warden with responsibilities including contributing to the fortnightly health and safety committee meetings, delivering company briefings and tours for new starters. Skills gained • Ability to multitask and prioritise in a fast paced environment• Dealing with high volumes of inbound and outbound queries• Negotiation skills when dealing with new members signups and member renewals• Excellent administration skills and a keen eye for detail• Good IT skills; in particular MS Word, Excel and data bases

London, United Kingdom

Responsible for owning and delivering the initial two-week training induction and any on-going training related to induction. Working with groups of up to eight inductees, I provided individuals feedback to Team Leaders, the HR Manager and Service Director following the second week’s induction. The role involved creating and implementing training modules relating to the Lifestyle Manager role, mentoring for the Lifestyle Manager development programs, conducting and assessing the Week 8 Test and working with line managers to identify training needs for individuals and teams.Skills gained • Excellent communication skills, both written and oral• To effectively communicate with groups and senior management • Attention to detail in both complex and mundane tasks

London, United Kingdom

Working as part of the Member Engagement Team, in order to provide an effective relationship between the concierge and its membership base. This involved making pro-active outbound phone calls, gathering feedback, dealing with minor complaints, increasing member usage and clarifying response times for each member request. As a Qualified Lifestyle Manager within the team I was responsible for the training of up to six new starters at the same time and was also the teams Lifestyle Brand Ambassador. Additional roles during this time included secondments to the London Restaurants, Entertainments and Travel specialist teams to complete individual requests and respond to members within set deadlines.Skills gained • Successful, persuasive communication with members of the concierge• Deciding what promotional offers specific members were best suited to• Confidence in calling and engaging with members

London, United Kingdom

Working within a small business-to-business team to test a new initiative from the energy efficiency division of Ten Group. This involved making outbound phone calls to targeted companies, overcoming objections and setting up meetings. Skills gained • Developed ability to prioritise leads and tasks to hit targets• Ability to deal with sales orientated administration and IT systems• Full, effective use of Salesforce CRM software

Maidenhead

Duties such as attending relevant eco-focused trade shows to engage face-to-face with homeowners, dealing with general inbound phone enquiries, making outbound sales phone calls to leads, using Excel spread sheets and analysing data. Skills gained• Accuracy and attention to detail with both intricate and mundane tasks• Being able to work in a small but very busy office environment• Motivating other members of the team during stressful periods

Masters Degree, International Business Economics, Msc: Merit

Ba Honours, International Business Economics, 2:1