Mr. Glen Fields Email & Phone Number

Greater New York City Area

Lead a team of case managers in providing direct care services that follow the Critical Time Intervention (CTI) model.Provide weekly group and individual supervision to CTI Case Managers.Maintain up-to-date and accurate program roster & participant data.Coordinate & supervise programmatic activities of direct reporting staff.Prepare, review & ensure the accuracy & timeliness of contract reports & statistical information.Analyze program & demographic data to make programmatic improvements.Oversee training opportunities for professional development of staff.Collaborate with other Mosaic programs on issues related to client progress & best program practices.Work with staff to set staff performance targets in accordance with contract.Develop & implement Quality Assurance measures to ensure quality service delivery to clients.Ensure that all client files & program files are kept in compliance with Mosaic Funding standards.

• Communicate all aspects of contract requirements to staff and provide direct supervision of Case Managers• Coordinate and supervise activities of direct reporting staff.• Lead and participate in administrative and staff meetings as required.• Troubleshoot problems and makes decisions in accordance with program policies, procedures and protocols.• Closely monitors clients’ progress towards their goals and documents via progress notes and chart auditing.• Conduct periodic review of all case documentations to ensure accuracy, completeness and clarity.

Bronx, Ny

• Oversee day-to-day operation of the Transfer Academy School.• Supervise 4 Case Managers, 3 MSW interns, 2 HSE Instructors, and a Post-Secondary instructor. • Monitor two city funded budgets and provide funders with monthly reports.• Represent the program at internal and collaborative community meetings.• Review all case folders to ensure they are audit ready.

Greater New York City Area

• Oversee day-to-day operation of case management.• Provide regular supervision for case management staff.• Manage three State Funded Contracts NYNYIII-OASAS, OASAS RE-Entry, and DOH.• Work side by side with property management to assure all tenant are provide adequate housing.• Review client charts to ensure quality and detailed documentation of client interaction.• Act as liaison with members of fortune staff to ensure continuity of treatment.• Develop extensive community linkages and referrals to collaborating agencies.• Assist Senior Director with the planning and implementing programs to enhance client service.

Greater New York City Area

• Supervised nine BA level Youth Counselors in a non-secure residential detention facility.• Trained new hires, scheduled shift coverage and registered staff for all agency required trainings. • Acted as the point person for all community and agency contacts.• Ensured the safety of the residents and staff while maintaining decorum and professionalism.• Reviewed records, logs, and reports in adherence with all DJJ and DFY regulations.• Supervised case conferences and internal meetings concerning resident activities.• Collaborated with DOE staff to ensure participants were attending school.

Greater New York City Area

• Assigned cases to case managers and provided ongoing supervision from intake to discharge.• Facilitated weekly case conferences, guided the casework process, and monitored client progress.• Audited monthly statistics and case files to ensure accuracy and comprehensive service delivery.• Acted as liaison and coordinated services with outside agencies.

Greater New York City Area

• Piloted and managed the Stevenson Campus YABC program serving 300 students. • Oversaw the day to day operation of the Work Readiness/GED and LTW programs.• Supervised four DOE instructors working in collaboration with the school principal.• Developed and coordinated program components in accord with contract mandates.• Built effective partnership with New York City Department of Education.• Screened, hired, trained and managed a staff of eight BA level Advocate Counselors.• Provided ongoing supervision, support, evaluation of staff performance and development.• Conducted regular program audits to ensure quality service delivery.• Prepared and submitted monthly statistical reports on program and student performance.• Compiled quarterly and annual reports as mandated by funders.