Hitesh Gupta Email & Phone Number

Australia

- Prepare and facilitate engaging and interactive learning sessions for students- Collaborate with course instructors to develop course materials and assignments- Conduct needs assessments and create personalized learning plans for students- Track student progress and provide feedback on areas of improvement- Implement innovative teaching methods to enhance student learning and engagement- Foster a positive and inclusive learning environment for all students- Develop and maintain relationships with students, faculty, and staff- Utilize technology and online resources to enhance the learning experience- Organize and coordinate guest lectures, workshops, and other educational events- Provide academic support and guidance to students, including study skills and time management strategies- Stay updated on industry trends and best practices in teaching and learning- Collaborate with other learning facilitators and academic support staff to support student success.Lecturing Following Topics:Artificial Intelligence, Deep Learning, Machine Learning, NLP, Microservice Architecture, Cybersecurity, Requirement Engineering, Risk Management, Intelligent System, Python, C++Tools: Blackboard, MyLearn, Canvas, Kahoot, Smartsheets

● Scoping 543 department applications to migrate over AWS cloud with Databases.● Vendor management (6+): Define scope, selection criteria, SLA, and KPI and evaluate KPI and performance. Set up governance to measure continuous performance. ● Managing 15+ Business units with 200+ stakeholders● Management Reporting to the Steering Committee, including the Chief Executive and Directors of Business units.● Managing Internal resources (15+), Vendor management (6+) and Budget management ($23m)● Managing cross-functional teams (Cybersecurity, Service management and Software development)● Managing and implementing cybersecurity requirements align with the ISO & NIST framework● Create and implement PowerBI reporting tools that help senior executives monitor the program's progress (Scope, Time, and cost, and complete program reporting).● Develop and Manage RAID log, change management process, and various cross-functional meetings● Created program roadmaps and plans, created schedules, and managed resources and budgets.

● Delivered the airport management system, including re-architecting, vendor management, and implementation. This impact has affected 150K passengers with 90 flight operations, including at the international terminal.● Delivered SAP SuccessFactors & S4/HANA implementation and Transformation. Also, create a roadmap for user training with a smooth rollout. ● Led and Implemented the Teams Telephony Transformation program for 1200+ users, removed a 16+-year-old legacy system, and migrated to a cloud-based solution.● Led and implemented Human resource Information system (HRIS) for 1200+ internal users and 100k external vendors. ● Create and implement a road map of the cybersecurity improvement program to achieve maturity level 3 based on essential 8.● Develop and Manage RAID log, change management process, and various cross-functional meetings● Vendor management (200+): Define scope, selection criteria, SLA, and KPI and evaluate KPI and performance. Set up governance to measure continuous performance. ● Managing Internal resources (7+), Vendor/Airlines management (200+) and Budget management ($37m)● Develop and implement machine learning passenger analytics tools to monitor the movement of passengers and forecast the footfall during the day. With the help of this tool. It helps to increase process efficiency. ● Created project roadmaps and plans, created schedules, and managed resources and budgets.● Set up project governance and meetings related to projects. ● Tools Used : MS Project, MS Visio, Smartsheets

● ● Construct a new building of 3000 sqm for a data centre based on Federal government norms. ● Build and establish a new data center to execute a business continuity plan to avoid bushfire zones.● Migrate 600+ technology components, including servers, networks, firewalls and recording technology.● Delivery application migrations over Microsoft Azure with service delivery handover. ● Managing Internal resources (9+), Vendor management (10+) and Budget management ($15m)● Create a new control center for electrical transmission lines to monitor the fault throughout South Australia.● Cybersecurity Uplift Program, creating a roadmap and managing the entire budget, & deliveries.● Vendor management (10+): Define scope, selection criteria, SLA, and KPI and evaluate KPI and performance. Set up governance to measure continuous performance. ● Actively participate in RFP, RFQ, and RFI.● Implement an image classification tool to identify faults in transmission lines and raise tickets to vendors automatically. ● Develop and Manage RAID log, change management process, and various cross-functional meetings● Created project roadmaps and plans, created schedules, and managed resources and budgets.● Set up project governance and meetings related to projects.

● Build a strategy to create and develop offshoring centers outside the UK and achieve the target of saving $32m via cost arbitrage.● Develop 4 offshoring centers (1 Hungry, 2 India and 1 Malaysia) and transition around 10K jobs to these centers.● During this tenure, worked with complex business units ie. GBFM, FMGC, Openreach and EE.

● Built gold stand process and transformed business capability to achieve process, resource, and cost efficiency. As a result, managed to save $18m across multiple locations.● Initiate several programs internal to organization to enhance customer experience and increase company revenue target ($5m per year)

● Lead and deliver Technology solutions to tier 1 customers (GBFM, Logistics and FMGC)● Delivered a critical project for P&G 2000 WAN implementation across multiple time zones.● Delivered SAP Procurement module implementation and Transformation. Migrate existing data and users with training.

• Lead and deliver Data Canter projects of significant value and complexity, ensuring that business value is achieved and projects are successful.• Communicate, negotiate, and manage relationships with internal and external stakeholders to ensure project success and service satisfaction.

● Lead and deliver 10K sqm facilities for FedEx ground operation total budget as $10m.● Setup global service partner locations (50+) across EMEA region● Received several awards during my tenure including President club (3 times)