Jim Burns Email & Phone Number

Philadelphia, Pennsylvania, United States

Perform in occasional matches of competitive improvisational comedy.Lead one off Intro to Improv workshops.Teach 8 week curriculum courses on improvisation.

Greater Philadelphia

Convened business partners to organize, clarify and execute the electronic fundraising strategy for employee workplace campaigns. Using CRM system: imported employee data, customized giving portal and formatted, scheduled and sent tens of thousands of campaign emails per year.Monitored campaign progress. Provided customer support via phone, email, Zoom or Microsoft Teams. Served as liaison between the business community and the software vendor in order to provide technical solutions to meet user needs and resolve issues.Innovated usage of fundraising CRM systems to creatively maximize overall efficiency of fundraising efforts. Recognized by my peers as a super user, I was invited to facilitate a “Best Practices on ePledge” session during an Annual Software Users Conference attended by 75 people from over 40 different United Ways.Developed unique GiveNow pages for specific fundraising purposes. Updated HTML and CSS within stylesheets to spruce up web formatting.Supervised a staff of 2 - 5 direct reports. Interviewed, hired, and trained staff. Conducted performance reviews.Delegated and processed MS Excel files from third party fundraisers into the CRM database, minding data integrity, and the complex nuances involved. Often performed MS Access queries in support of this.Annually reviewed User Interface and User Experience of web-based fundraising site. Revised the site in a test database after researching software vendor enhancements and determining the best step forward for the organization. Sought buy-in from leadership. Implemented acceptable changes on Production.Researched ACH payments made to our organizations, and found supporting documentation on numerous third party websites before entering those payments into our Enterprise software.

Philadelphia, Pennsylvania, United States

Sang “Happy Birthday” for special fans at Citizens Bank Park, showering them liberally with confetti to help make their day at the ballpark extra special.Supported the Promotional team with “lucky row” giveaways.Assisted the Philadelphia Phanatic with ATV mounted hot dog cannon, tee shirt giveaways, and on the field antics.

Wilmington, Delaware, United States

Staffed the donor service helpline, assisting 100s of customers per year through web-based fundraising site.Part of a cohesive team dedicated to growing the business of web based philanthropy for both United Way of Delaware and United Way of Southeastern Pennsylvania.After team restructure, managed every electronic fundraising campaign using Fundraising CRM.Managed mailroom functions.

Newark, Delaware, United States

Hired as an Inventory Processing Specialist. Sorted inventory from loading dock and shelved appropriately throughout the store.Worked registers.Provided superior customer service.Once promoted to manager of the team, I supervised the above with a particular eye on my specific team.Opened the store each morning.Opened the safe and the registers in the morning.Allotted hours of entire store management during the workday, approving returns, dealing with escalated customer service issues.Cross-trained in the cafe to provide barista support.