Jon F Email & Phone Number

An enthusiastic and highly motivated Property Executive. Abilities include property / facilities management, problem-solving, decision making, project coordination and planning. Proven record of managing operations and delivering outstanding customer service. Highly transferable experience in client management, partnership development, strategic alliance, performance counselling and business writing. Able to multitask under a fast pace environment and communicate effectively with strong interpersonal skills. Skilled in training cross-functional teams, demonstrating exceptional communication skills and making critical decisions during challenges. Resourceful, persuasive and driven professional with ability to work independently and developing opportunities that further establish organisational goals.Selected Contributions with Savills Property Management• Ensure smooth running of the managed property site that caters to resident service needs and expectations. Achieved above 80% score for yearly customer satisfaction survey in 2020 and 2021.• Analysed and delivered accurate operational performance reports. Decreased errors by 20% in 2020.• Spearheaded development and roll-out of cost saving initiatives, such as the implementation of LED lights thereby achieving 20% savings in monthly common area electricity cost in 2020. • Worked closely with the management team on identifying and recommending quality improvement programs to enhance the facilities/services. Managed to reduce total expenses by 7% and 9% based on year-over-year expenditure for FY 2020 and FY 2021 respectively.• Created and generated ad hoc reports to analyze vendor and team performance.

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  Strata Executive

  Savills Singapore

  2019 - Present

  Selected Contributions: • Ensure smooth running of the managed property site that caters to resident service needs and expectations. Achieved above 80% score for yearly customer satisfaction survey in 2020.• Analysed and delivered accurate operational performance reports. Decreased errors by 20% in 2020.• Spearheaded development and roll-out of cost saving initiatives, such as the implementation of LED lights thereby achieving 20% savings in monthly common area electricity cost in 2020. • Worked closely with the management team on identifying and recommending quality improvement programs to enhance the facilities/services. Managed to reduce total expenses by 7% based on year-over-year expenditure for FY 2020.• Created and generated ad hoc reports to analyze vendor and team performance.Responsibilities:• Manage and maintain residential property sites as assigned.• Maintain operational facilities by organizing regular maintenance, repairs and capital improvements.• Daily management, supervision and management reporting of all outsourced third-party contractors deployed to site including ACMV, Fire Protection, Cleaning, Pest Control, Landscaping, Concierge and Security Services• Inventory, procurement, budget management and reporting for all supplies necessary to support the efficientfunctioning of the services within the managed site• Review and recommend replacement/improvement plans for managed sites.• Conduct regular checks and inspection on grounds to ensure property is well maintained.• Ensure building statutory requirements are complied with.• Provide essential customer service support to the residents and owners through well-developed active listening and open-ended questioning skills to promote quick issue resolution.• Conduct meetings of the management corporation, preparation and record minutes of meetings.• Ensure good record keeping and filing administration.• Implement Covid-19 safe management measures and formulate a monitoring plan.

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  Nanyang Technological University