Jonathan Wilson Email & Phone Number

Green Bay, WI, US

Baltimore, MD, US

• Launch B2B Business Development Managers into new market creating and facilitating trainings to ensure successful launch. Additionally, coordinating this launch with marketing, sales support, and system readiness.
• Create 3 sales playbook’s for SMB & Mid-Market for Field Sales (B2B D2D), Direct Sales (Internal) and Inside Sales (vendor partner). Writing verbiage, ensuring alignment with stakeholders including marketing, brand and.
• Introduce non-commodity solution sales into Mass Markets designing and delivering training material, while creating long term path to success. Ensuring all sellers understood business personas
• Create and execute go-to-market strategy for mid-market sales generating new revenue streams for Mass Markets
• Optimizing the value proposition and product positioning for all Mass Market Sales and Marketing channels
• Built Highspot page for all Mass Markets employees to easily discover content for training and to provide to customers to help customers easily understand the value of our products and services

Dallas, TX, US

• Chief of staff reporting directly to Vice President in Mass Market Product Management, driving omnichannel CX and EX improvements with three Director teams responsible for product, program, and project management.
• Directing operations of three omnichannel CX teams across multi-platforms streamlining systems, removing operational roadblocks, improving customer and employee communications resulting in $124M in cost reduction
• Orchestrating multiple in-person strategy sessions with multiple cross functional teams, improving future alignment resulting in multi-projects meeting deadlines through following up with all team with action items.
• Developing and monitor progress against projects to ensure teams are meeting deliverables resulting in $7M in annual revenue
• Managing $5M annual operating budget of team including new hires, promotions, lateral moves, and non-employee related expenses

Dallas, TX, US

• Leader of team of Program managers for internal process improvement receiving frontline employee feedback resulting in cost savings, simplification of systems for customers and employees. Exceeded expectation through.
• Increased frontline usage of program by 200% in 15 months and sustained that growth creating 75+ CX & EX wins monthly
• Produced national newsletters for 150k employees increasing program awareness with 100% increase in employee wins
• Created Power BI view for all employees to see program stats and presented to executives monthly
• Expanded program through social media (Instagram & Twitter) with 2k monthly visits, & 35k monthly impressions from daily posts
• Designed and tracked contests to drive program usage with $200k annual budget aiding in 200% CX & EX Wins

Dallas, TX, US

• Corporate Strategy working to improve performance through EX and CX initiatives driving alignment to company standards, employee requirements, resulting in increased customer satisfaction, revenue, reduced fraud and.
• Strategic Planning: Developing long-term business strategies to achieve company goals and objectives based on analysis of call center records, and call listening.
• Fraud Analysis: Conducting research and analysis to identify opportunities to Global fraud.
• Business Model Development: Designing and refining the business model to ensure sustainable growth through improved employee scorecards now used nationally in all call centers.
• SWOT Analysis: Assessing the organization's strengths, weaknesses, opportunities, and threats to inform strategic decisions.
• Strategic Alignment: Ensuring that all departments and teams align their efforts with the overall corporate strategy.

Dallas, TX, US

• Regional Sales Leader in three states responsible for service, and sales metrics of 250 employees turning low performing call centers into best-in-class call centers through improved sales enablement
• Leader of 20 direct managers, three hundred in-direct sales agents resulting in $700k monthly revenue (120% of target)
• Tasked to improve sales enablement of five low performing call centers to increase sales/service metrics. Successful in doing so all five times resulting in using my tactics nationwide and an increase in an average of.
• Designed efficiency tracking to discover opportunity for improved handle time, helping more customers resulting is 15% more sales
• Highest employee net promoter score (eNPS) due to team interaction, daily coaching, and teamwork environment
• Created “Next Generation” mentoring program personally mentoring five employees annually. 20+ promotions or lateral moves

Dallas, TX, US

• Led 15+ sales agents in creating over $100k of monthly reoccurring revenue (140% of objective) with the highest employee promoter score through creating positive culture. Excelled at hiring, accountability, attendance.
• Taught sales and service best practices resulting in $700k monthly revenue (120% of target)
• Designed and tracked sales contests to increase sales by 10%
• Monitored for efficiency, service through 1x1 meetings weekly with all employees increasing sales by 15%
• Tasked to go to low performing centers in San Diego, CA; Rock Island, IL; and Kansas City, MO to teach my sales leadership skills

Dallas, TX, US

• Sales agent creating over $10k of monthly recurring revenue (150% of objective), building rapport with existing customers to upsell products that meet their needs in consultative approach.
• Used a consultative sales approach that showed how the customer needs can be met with our products and services
• Began peer coaching (requested by multiple supervisors) to teach best practices
• Highest customer service scores due to a keen ability to find common ground with each client.

Business Administration And Management, General

Leading Collaborative Teams Ecourse, The Leadership Symposium