Jon Porter Email & Phone Number

Louisville, Kentucky

• Collaborated with client, sales, and engineering teams to develop and execute solutions that adhere to regulations, prioritize user support, and optimize efficiency and effectiveness.
• Owned product roadmap; utilized quarterly sessions to plan each sprint based on team capacity and feature priority and communicated delivery dates to stakeholders.
• Identified and mitigated cross-team dependencies/blockers.
• Managed user story backlog. Created and presented stories and their acceptance criteria to engineering teams for refinement and estimation.
• Improved workflows so that Scrum Team’s say-do metric of 80% was consistently achieved.

Louisville, Kentucky

• Provided consultation and recommendations to stakeholders in the area of automated systems and systems integrations.
• As SME for opioid solutions product suite: provided internal and external product training, led live demos for RFP’s to obtain new or retain existing customers; defined, measured, and reported segment objectives and.
• Created user stories and their acceptance criteria. Presented stories to engineering teams for refinement and estimation.
• Provided analysis and thorough documentation for: initial request, scope, requirements, technical specification, and post-delivery support.
• Performed regression and user acceptance testing for features during production release windows.
• Delivered ad-hoc extracts/reports.

Louisville, Kentucky

• Performed gap analysis for system-to-system migrations. Improved systems/processes by studying current practices: designing modifications
• Performed remote and on-site client training; travel 25%.
• Customized software configurations and workflows based on client needs.
• Created client specific support tools and training documentation.

• Investigated/resolved issues regarding data integrity.
• Performed troubleshooting of various interface issues for remote Server Systems.
• Analyzed data elements to identify root causes and/or issue trends.
• Communicated resolutions and/or next steps to internal/external parties.
• Maintained SLA standards.

Louisville, KY

• Trained new hires and existing team members on new products/procedures.
• Submitted internal/external enhancement requests for Change Control Board consideration.
• Verified and submitted field reported defects for correction.
• Participated in cross-functional meetings to identify/mitigate interoperability issues from application modifications.
• Published upcoming product news/changes to reseller channel.

Louisville, KY

• Managed the installation and integration of systems fixes, updates, and enhancements for end-users and resellers.
• Maintained lab inventory and systems for product testing and troubleshooting.
• Maintained knowledgebase documentation for all partner and middleware applications.
• Documented user, functional, and system requirements.
• Assisted end-users and resellers with software and hardware configuration, installation, and problem resolution.