Hello! I'm KAUSHAL KUMAR, an IT Professional with a passion for technology and a proven track record of optimizing IT operations, support and services. Armed with BSc in Computer Science and more than 3 years of diverse experience, I've honed my skills across key domains in the IT landscape.My Expertise:🔧 Hardware & Software Support Engineer:In my role as a Hardware & Software Support Engineer, I orchestrate the smooth operation, maintenance and configuration of on-premises, remote and international users' computer systems across Windows, MacOS, and Linux Ubuntu operating systems, ensuring optimal system performance. Assisted in user account management including creation, modification, and deletion in Active Directory. From LAN & WAN network management, monitoring and configuration of networking devices, including routers, switches, and firewalls, to troubleshooting VPN connections, DNS, DHCP and network security protocols, I ensure the seamless functionality of our IT infrastructure Services.💼 Service Desk Management:As a Service Desk Manager, I navigate the complexities of ticket routing, call flow monitoring, and SLA compliance. My strategic dashboards, service desk trainings, and optimization initiatives have elevated the team's performance, ensuring efficient incident resolution, increase in productivity and 99% higher customer satisfaction.🌐 Procurement & Budget Control:My expertise extends to IT procurements and budget control, where I've successfully managed end-to-end procurement activities, negotiating favorable terms, and ensuring optimal utilization of IT investments.🗃️ IT Documentation:With a keen eye for detail, I manage the creation, organization, and maintenance of comprehensive IT documentation. From system manuals to user guides and technical specifications, I ensure our IT landscape is well-documented for efficient knowledge sharing.💰 Asset Management & Financial Wizard:In the realm of Asset Management, I oversee online/offline inventory updates, stock availability, and fixed asset record conciliation. Additionally, I play a crucial role in purchase and IT billings, managing vendor relationships, negotiating prices, and ensuring meticulous documentation.🌱 Ewaste Management:Committed to sustainability, I champion e-waste management initiatives, ensuring compliant and sustainable disposal of electronic waste materials.Education & Languages:🎓 BSc in Computer Science from MDU.🗣 Fluent in Hindi and English.Let's connect! I'm passionate about leveraging technology for organizational excellence.