Michael Langley Email & Phone Number

Minneapolis, Minnesota, Us

Act as the primary point of contact for new and existing clients/prospects looking to engage with our in-person, virtual, and hybrid event hosting services, as well as SaaS clients and channel partners for a web-based game hosting platform offering 24/7 live services to a global audience.Engage with prospective and existing clients to drive revenue growth and retention via zoom, email, chat, and telephone channels. Respond to RFP and RFQ queries from inbound prospects. Lead virtual sales presentations and product demonstrations with key stakeholders via zoom. Engage with C Suite executives to develop and implement successful teambuilding and employee engagement strategies for remote and distributed workforces in the Technology, Finance, Healthcare, Medtech, Retail, Military, and non-profit verticals (among many others). Build and strengthen relationships with key decision-makers to maintain positive growth and ongoing client satisfaction with SaaS subscribers, in-person and virtual event service clients, and channel partners while maintaining an industry-leading NPS (net performer score).Negotiate service contract terms to establish scope and consistent delivery of services within clearly defined parameters to ensure client needs align with internal capabilities of client services, content, DevOps, and support teams and ensure a high level of customer satisfaction and retention.Maintain thorough and up-to-date Hubspot CRM records of all existing clients and inbound sales prospects. Monitor all inbound communication channels and respond to service and sales queries in a timely manner.Prospect new leads via LinkedIn Sales Navigator, Zoominfo, social media, and email. Pursue warm and cold lead outreach to expand client base and raise brand awareness in the virtual and live event hosting space.Work with existing and new clients in B2B, B2C, and Vendor partners to establish incentive programs to drive revenue growth, accessibility, and client engagement.

Minneapolis, Minnesota, Us

Provide live virtual event hosting services focused on remote team engagement, team building, social outreach, and fundraising events to a global audience. Hosted interactive games for audiences of up to 1000 attendees via Zoom, WebEx, and MS Teams, for Fortune 500 companies in the Finance, Technology, Medical, Education, Government, and non-profit sectors among many, many others.

Minneapolis, Minnesota, Us

Acted as primary point of contact for customer and client support queries for virtual event hosting and SaaS subscriber services at TriviaHub. Key responsibilities included fielding service ticket requests via Jira for technical support issues and delgating to appropriate internal teams for resolution. Monitor and respond to real-time communication channels including chat, telephone, zoom, email, and form submissions in a timely manner. Provide one-on-one support and solution guidance for existing customers to drive retention and subscriber growth. Translate customer problems into actionable solutions and new feature implementation, collaborating with Client Services, Sales, Marketing, DevOps, and Executive leadership teams directly. Promoted to sales team within 6 months of accepting this role.

Bethesda, Md, Us

Created and animated low poly art assets for the Augmented Reality project After the Gods for Android mobile devices. Soon to be available on Google Play. Created environment art for Dumpt: Going Elephants for the Oculus Rift. All games were made in Unity.

Mankato, Minnesota, Us

Contracted for graphic design and layout work. Worked remotely to reformatting all product documentation to adhere to new branding standards as company relaunched under a new name. Output included sell sheets, instructional documentation, safety information, and trade doumentation.

Chicago, Il, Us

Worked to help realize the design and implementation goals of The Pocket Ritual, a Windows 8 mobile application created by Doris Rusch, PhD for submission to The Imagine Cup competition, sponsored by Microsoft. Created and revised design documentation including full application interaction bible and tutorial walk throughs. Created and/or polished up art assets for final implementation including icon, text, texture, and all other artistic UI design elements.

Created models and textures for Zombie Yoga, a DePaul University Student game project utilizing the Microsoft Kinect Sensor for PC.

Created 2D & 3D art assets and animation for use in the mobile AR (augmented reality) game "Mechanice", including in-game models and textures, as well as scripted animation sequences, game titles and tutorial menu design.

Writer and Director of Palooka (2006). Independent Short Drama. Screened in competition at the Solstice Film Festival and Vail Film Festival.

Master Of Science (Ms), 3D Art & Animation

Bachelor Of Arts - Ba, Film