Michael Thomas Email & Phone Number

Successful leadership of project teams that delivered innovative enhancements to customer journeys, including creating 24/7 self-serve platforms globally, saving the business over 20 million pounds. Line management of platform specialists and project personnel, responsible for SaaS, CRMs and CMS products. Creation and development of product roadmaps.

Malmesbury, England, United Kingdom

Leading a team to deliver innovative projects that put Dyson Owners first, by allowing them to self-serve through a range of digital channels.Build, test and deploy a Dyson chat bot which allows Owners to get instant advice on the best products that meet their needs through ‘help me choose’ journeys. Promoting Dyson’s latest technology. Launch FAQs chat.

United Kingdom

Creating and maintaining content for the "Support" section of the Dyson website, globally. Working closely with markets to ensure content is translated and exceeds their expectations. While working with the in house teams to ensure all content have been approved by legal, copy and IP before launching any new content. Merchandising and maintaining.

Providing outstanding training and support to all new helpline advisors so they are able to deliver excellent service to Dyson owners and having the confidence to handle any query that an owner may ask. In addition changing advisors perception of sales over the phone and enhance their ability to spot opportunities and matching the right product for the.

United Kingdom

Providing excellent customer service to a range of owners over the phone with a quick and professional manner. Dealing with all enquires that an owner may have, by having an extensive knowledge of the Dyson products and systems, along with adapting my method of communication to help owners to understand.Dyson, as a company want their owners to have a brief.

Swindon

• Food Service Assistant– Sodexo at Honda, Swindon. April 2012- Present Promoted to Vending Operator, November 2012.Providing excellent customer service to 3,500 Honda employees throughout their meal breaks and vending.
• As part of my promotion, I have been nominated to train new evening members of the team, on how to fill a hot beverage, food carousel, sweet, bottle and can machines. Each identifying typical problems which can be.
• I also train staff on how to conduct daily and weekly cleans of the machines, part of Sodexo standards that a hot beverage machine should be weekly cleaned once every 10 days.
• Vending requires me to work independently from the team, therefore when I come across an issue; it is up to me to make the decision on how to resolve it. Vending at Honda also involves lone working in other plants. I.

At Shoe Zone, I had many responsibilities in store. I was responsible for maintaining the shop floor including cleaning at the end of the day. Throughout the day, I would make sure all of the shelves were restocked and size-ordered to make it easier for the customer, along with making the store visually appealing. Occasionally when we did not have enough.

Mini Mba - Marketing, Marketing, Pass

Ba Hons Business Management With Human Resource Management, Business Administration And Management, General, 2.1

A Levels, Economics And Business, & Double Award Ict

Gcse, Maths, English, English Media, Double Science, Ict, Economics And Business, Re, Geography And Cope