Manages contract resources responsible for construction or digital electronics activities such as the installation, turn-up and maintenance, building and repairing sub-structure, placing, splicing, rearrangement, and/or removal of Outside Plant (OSP) including digital facilities.

Responsible for planning, organizing, and directing all operations with respect to installation support, service and major moves, adds, and changes. Management of technicians also includes the responsibility for technician time reporting, payroll, and on-call or vacation scheduling.

Provide leadership and manage a crew consisting of 16 – 18 technicians who engage in installation and maintenance, provisioning, dispatch, and testing activities at the customer site or a company location for POTS, Special Services, Designed Services, Data Services, U-verse, DirecTV or related power equipment. Review technician performance and provide feedback and coaching to technicians designed to address performance issues. Conduct safety and quality inspections to ensure high quality and safe performance by technicians. Identify and remove roadblocks to safe and efficient performance by technicians. Work with Dispatch to ensure that work is effectively assigned. Ensure that technician training is complete. Administer discipline to technicians and makes recommendations concerning long term suspensions or terminations of technicians. Address and resolve customer complaints or service issues. Receive technician grievances and resolves them at the step one level as appropriate. Handle other issues related to union matters, as necessary. Ensure that all functions are performed in a timely fashion to meet customer and company specifications. Responsible for planning, organizing, and directing all operations with respect to installation support, service and major moves, adds, and changes. Management of technicians also includes the responsibility for technician time reporting, payroll, and on-call or vacation scheduling.

Installed and maintained all aspects of AT&T U-verse services. AT&T U-verse services include: IPTV services, High speed internet/broadband and VoIP. Connected and networked all internet protocol enabled devices to the customers in home network. Provided exceptional customer service and provided support for fellow technicians.

Assisted with the development and deployment of computer networks.Applied knowledge of computers and networks to provide technical support for customers.Researched and recommended products to meet customer needs. Handled both inbound and outbound sales. Sold products to business and industrial establishments and individuals for manufacturer and distributor at sales office, store, showroom, and customer's place of business.Compiled lists of prospective customers for use as sales leads, based on information from newspapers, business directories and other sources.Quoted prices and credit terms and prepared sales contracts for orders obtained.Provided personalized service to small/medium businesses and preferred clients.Identified problems, diagnosed causes and determined corrective actions.Consistently met or exceeded sales and technical service goals.