1. Identity & Access ManagementLeading the operations & support team working on Microsoft Azure/EntraID & ForgeRock platform.Responsible for architecting & rolling out features & improvements to the identity platforms.2. End User Computing L3 SupportLeading the EUC L3 team that supports issues on Windows clients, Company managed personal & Android Enterprise devices. Managing Software distribution & patching for Windows endpoints.3. Virtual Desktop Infrastructure (VDI)Architect for the Azure Virtual Desktop (AVD) platform.Leading & managing the team handling the Azure Virtual Desktop operations.

1. Virtual Desktop Infrastructure.Primary SME for the VDI solution.Leading VDI solutions on VMWare, Azure Virtual Desktops & Nutanix.2. Public Key InfrastructurePrimary SME for the PKI stack running internally and externally.Internal PKI runs on Microsoft Certificate Services.External PKI stack is provided by DigiCert.3. Microsoft AzureGlobal Administrator on Azure for our tenant.Integrate their applications for single singe-on (SSO) based on SAML & OAuth.Implement Conditional Access security policies for application and end user access.Manage SSPR & MFA deployments.Azure AD Connect.Analyze and implement various services offered by Azure

Managed a team of Analysts under Access Management.Making sure all access management requests are fulfilled adhering to the defined processes.Managing monthly metrics of the team and making sure all SLAs are met.Managing individual metrics and making sure individual metrics and goals are met.Grooming theteam members to improve their current performance.Training the team members on existing process & technologies.Responding to technical & operational queries & escalations.Working on planned & unplanned projects.Progressive & continuous learning of technologies to help improve the current process.Also managed a team of IT Service Desk Analysts.

Worked as an IT Helpdesk Analyst for our internal IT helpdesk.The role involved supporting employees and external customers.Responsibilities include but not limited to:1. Troubleshooting corporate workstations at an OS level and resolving inhouse application issues.2. Troubleshooting MS Office suite of applications.3. Performing hardware related troubleshooting.

Troubleshooting network related issues for Bank of America employees over the phone, chat or remote control sessions.

Manual testing of the game for defects & bugs.