Omar Martínez Email and Phone Number
Omar Martínez work email
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Omar Martínez personal email
Dynamic IT leader with over 15 years of experience in driving operational excellence and technological innovation across diverse industries. Currently serving as a Senior Program Manager at Amazon Web Services (AWS), where I excel in leading cross-functional teams to launch new AWS regions globally, optimizing efficiency, and enhancing customer satisfaction. My commitment to leveraging advanced technologies has resulted in significant improvements in various companies and I strive to continue delivering transformative results.Some of my career highlights include:AWS Region Launches: Successfully championed multiple launches, including India, Zurich, Dubai, Spain, and Israel, significantly enhancing AWS's global footprint.AI/ML Initiative at Express-Scripts/CIGNA: Directed a transformative $9M AI project that generated monthly savings of $250K while greatly improving & optimizing the customer experience.Innovative AI Bots Development: Created AI bots for autonomous handling of customer Rx requests, achieving a 42% improvement in NPS and CSAT scores.Skills:Servant People LeaderOperational ExcellenceProgram & Project ManagementCross-Functional Leadership My approach is simple... I drive improvements in productivity, process, customer satisfaction and profitability through effective management & operational excellence. I own, manage and execute roadmaps that shape the vision and direction of a company.
Amazon Web Services (Aws)
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Senior Program Manager, Ec2 Capacity PlanningAmazon Web Services (Aws) Mar 2022 - PresentSeattle, Wa, UsIn my current role at AWS, I excel as a key strategic leader, guiding cross-functional teams to establish new AWS regions globally. This involves:➥ Orchestrating the entire process of delivering capacity to internal and external customers, ensuring optimal balance and timely adjustments based on dynamic forecasts.➥ Pioneering operational model enhancements, resulting in a 45% increase in efficiency and a significant CAPEX reduction in data center costs.➥ Championing multiple successful AWS region launches, including in India, Tel Aviv, Zurich, Dubai, and Spain, solidifying AWS's global presence and growth.
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Software Engineering Senior ManagerExpress Scripts Jun 2013 - Mar 2022St. Louis, Mo, UsIn this pivotal role, I led the software solutions department, focusing on AI and Development teams, where I:➥ Directed a transformative $9M Artificial Intelligence and Machine Learning initiative, achieving substantial monthly savings of $250K and marked improvements in customer experience.➥ Developed innovative AI bots to autonomously handle customer Rx requests, leading to a 42% improvement in NPS and CSAT scores.➥ Implemented a comprehensive Automation Ecosystem model, integrating workflows, actions, orchestration, and bots to enhance productivity and customer service. -
Senior Engineering ManagerExpress Scripts Jun 2017 - Aug 2019St. Louis, Mo, UsAs the leader of the Tier 1 GENESYS Platform team, my responsibilities included:➥ Managing operations and support of all contact center tools and digital channels, handling nearly 2M IVR calls per day.➥ Launching the Refill-by-text initiative using GENESYS Composer, which significantly improved customer convenience during the COVID-19 pandemic.➥ Integrating Telehealth capabilities and achieving an 80% reduction in Critical Incident Mean Time to Resolve (MTTR), enhancing overall customer satisfaction.
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Senior Manager InfrastructureExpress Scripts Jun 2015 - Jun 2018St. Louis, Mo, UsHired to lead and establish the company's first Enterprise Monitoring Engineering Team. In this pivotal role➥ I led the teams to transform and provide a world-class monitoring capabilities➥ created alerting to bring visibility & awareness to maintain the reliability of business critical infrastructure, systems, network, and applications.➥ established 24x7 eyes-on-glass operational model, staffed to alert of potential severity 1 incidents and avoid business disruptions
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Information Technology ConsultantJpmorgan Chase, Icap, Savvis, Centurylink, Boehringer-Ingelheim, Sep 2008 - Jun 2013Hired as consultant in various engineering and leadership capacities. Led successful integrations in Enterprise Monitoring, coordinated cross-team initiatives, built effective & high-performing teams to handle large implementations and software transformation.
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Assistant Vice PresidentMerrill Lynch Oct 2001 - Feb 2008New York, Ny, UsLed an organization responsible for 24x7 global systems & applications in the USA, EMEA and APAC. Provided leadership for delivery of IT services, including strategic planning for all initiatives, effective controls to meet company policies as well as standards in order to generate optimal results for the company. Established and maintained a high-performing organization of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics. Build relationships with all stakeholders to prioritize successful delivery of enterprise strategies.
Omar Martínez Education Details
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Pace UniversityGeneral
Frequently Asked Questions about Omar Martínez
What company does Omar Martínez work for?
Omar Martínez works for Amazon Web Services (Aws)
What is Omar Martínez's role at the current company?
Omar Martínez's current role is Amazon Web Services EC2 | Global Technology Leader | Driving Technological Innovation & Operational Excellence | Portfolio Management | Program Management | Servant Leadership.
What is Omar Martínez's email address?
Omar Martínez's email address is om****@****zon.com
What schools did Omar Martínez attend?
Omar Martínez attended Pace University.
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