 Managing In-house Team size of 150 Field Collection/Field Investigation Executives and 4 Team Leader, 10 Back-office Executive and 5 Spoke Manager, maintaining collection MIS, Handling Monthly and Quarterly audit, A multi-faceted professional Experienced with 13 Years Of Experience In Process Execution, Back-End Operations, Compliance, Team Handling, Monitoring, Vendor Management, Background Verification, Merchant Acquisition Operations & Credit And Collection. Business Development, Cash Management, Balance Sheet & Trial Balance Sheet, Preparation monthly Profit & Loss. Handle collections for the assigned area and achieve collection targets on various parameters like resolution, flows, credit cost and roll rates (depending on the bucket) Credit Risk field visits for Home loan and Loan against Property for affordable housing finance customers, at residence & business premises for Investigation.  Daily, weekly and monthly Review to keep a track of team performance against the Collection target in ICICI bank Two Wheeler Collection for MPCG. Directly responsible for overseeing the leadership and management of multiple company Field collection and Verification functions. Managing P&L of the cities and increasing the demand and supply. Analysis and drive the growth and efficiency of city operations. Managing and coordinating Operational Activities of the Region, Drive Regional team to achieve assigned regional targets, Presentation/Meetings with the Clients/Partners.

 Directly responsible for overseeing the leadership and management of the company Field collection and Verification functions. Handling a team size of 50 Field Collection and Verification Executives and 20 Back office Executive and 3 Team Leader. Cases Allocated to executive and Follow up with the field Executive’s TL’s & Verifiers on daily basis, as and when required. Daily, weekly and monthly Review to keep a track of team performance against the target  Manage the product Auto Loan, PL,BL,EL,Tractor Loan all Collections and Verification Process and ensure collections happen on time at the field level,  Empaneling new agencies in areas of business based on needs and Ensuring effective manpower alignment to drive bucket efficiencies

 Personal Loan, Tow wheeler Loan, all Consumer product Collections Process and ensure collections happen on time at the field level,  Directly responsible for overseeing the leadership and management of the company Field collection functions. Handling a team of 50 Field Collection and Verification Executives. Daily, weekly and monthly Review to keep a track of team performance against the target  Cases Allocated to executive and Follow up with the field Collection & Verifiers on daily basis, as and when required. Extensive experience in credit/collections and auditing. And Ensure proper quality controls on the set process Drive the Collections Strategy for the organization to ensure on time collections without defaults. Empanelling new agencies in areas of business based on needs and Ensuring effective manpower alignment to drive bucket efficiencies

 Achieving the targets. And Extensive experience in credit/collections and auditing. Directly responsible for overseeing the leadership and management of the company Field collection functions. Managed a staff of 20 collectors and 1 supervisory. Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines. Monitor and supervise the daily Field collection of outstanding receivables; manage collectors to optimize performance and results; establish dialer campaigns and dialer focus based on delinquency trends. Highly effective in analyzing work flow and communication patterns, to maximize effectiveness of the work team

 Product Launching, Service Launching, Process Launching, Testing and validating Technical /Service related /Cost impacting aspects and certify the launch Preparing standard User Acceptance Test performance sheet & highlight flaws (if any). Preparing clear communication plan for the front line with the FAQ’s and standard verbiages, wherever applicable. Execute various UAT of Product, Process , Projects & System with different scenarios Flash Daily Reports to Channel and Channel Partners and Associate Channel Partners Flash the Daily Report of E-top balance.(Distributors, ADVMSS And Retailers) Coordinate with finance team for Billing and Invoicing of all Products. Flash Daily Prepaid CIF Collection and Pending Report For Maintain TAT and Quality. Responsible For 100% Correct Documentation of New Channel Partners Regarding Agreement and F&F. To provide on-the –job-training to Data Entry Operator. Responsible to provide the CAF and documents timely at the time of VTM Audit. Ensuring timely flashing of GSM tracker of Activation, Inward, Data Entry, Scanning and pending figures. DHQ visit on weekly basis for the betterment of process. Daily working software UPSS, CRM, IPOs, CPOs uvision bulk module, e-top up, BSCS, HLR Enquiry.  Data backup/ Data reconciliation /Data uploading on daily basis. To ensure on-time data entry in the database. And to ensure 100% data accuracy.

 Backend responsible to handle all the issues Prepaid and Post paid.  To look before the activation process-both Prepaid and Postpaid. To coordinate with all Executive and Distributors for their issues.  To manage agency for documentation verification and maintenance  To work with cross functional department for various purpose To fulfill the requests, and Co-ordinate in Day to Day activities. Distributors visit on weekly basis for the betterment of process. Daily working software Uvision, IPOs, CPOs uvision bulk module, e-top up, Bscs, Hlr Enquiry.