AeroLeads people directory · profile
Robin Roberts Email & Phone Number
Executive Operations and Sales Director
at
.efficiently
2 work emails found
@express-scripts.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive Operations and Sales Director
Location
Blythewood, South Carolina, United States
Who is Robin Roberts? Overview
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Quick answer
Robin Roberts is listed as Executive Operations and Sales Director at .efficiently, based in Blythewood, South Carolina, United States. AeroLeads shows a work email signal at express-scripts.com and a matched LinkedIn profile for Robin Roberts.
Robin Roberts previously worked as Executive Sales Director at .Efficiently and Senior Director of Patient/Provider Care at Alto Pharmacy. Robin Roberts holds Bachelor'S Degree, Psychology & Education from University Of South Carolina.
Company email context
Email format at .efficiently
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*@express-scripts.com
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AeroLeads found 2 current-domain work email signals for Robin Roberts. Compare company email patterns before reaching out.
Profile bio
About Robin Roberts
MULTI-SITE OPERATIONS MANAGEMENT ✦ GROWTH STRATEGY ✦ CHANGE LEADERSHIP ✦PROCESS IMPROVEMENT ✦ BPO MANAGEMENT ✦ TEAM BUILDING & LEADERSHIP ✦ BUDGETMANAGEMENT --Email: mr.robin.roberts@gmail.comAs an Operations leader, I help healthcare companies by building performance-focused cultures withownership of P&Ls and mission-based KPIs at both startup and established (Fortune 100) organizations.My extensive management background encompasses leading onshore/offshore teams of as many as1100+ front-line staff, managers, and directors focused on delivering exceptional customer/patientexperience. In addition, I am experienced in cross-departmental project leadership with IT, HR, Legal,Facilities, and BPO partners.I champion rapid process improvements with achievements using Lean Six Sigma, Kaizen, and relatedtools. I am known for creating highly effective performance management strategies and systems fordeveloping future leaders, cultivating talent, and retaining high performers.A few examples of my contributions related to operations growth, performance improvement, costsavings, and people development:✔ Established and staffed new customer service sites to support rapid growth at three organizations.Scaled headcount while exceeding performance in quality, compliance, and productivity saving $6M+annually.✔ Initiated BPO contracts and managed performance to reduce costs by nearly $8M.✔ Launched “Leadership U” to grow front-line and supervisory staff skills. Cut attrition in every role asmuch as 20%.✔ Trained and inspired team that boosted customer selection of auto refill from 4% to 54% of eligiblemedications in just nine months saving Alto over $4.6M dollars.Technologies: Workday enterprise management, Lattice people management platform, Looker BI & data analytics, Asana project management, Zendesk ticketing system, Tableau reporting, WFM Intraday and scheduling Tools Featured SkillsMulti-Site Operations ManagementTalent Hiring, Training and RetentionBudget DevelopmentCustomer Support OperationsPerformance ManagementQuality and ComplianceInside/Outside Sales SupportKPI Development and ManagementSOP and Policy DevelopmentWorkforce Planning and ForecastingProcess Improvement (LSS, Kaizen)Cost and Waste ReductionOn/Offshore BPO ManagementCross-Functional Project LeadershipBusiness Continuity PlanningContact me for Vice President/Sr Director roles that benefit from my ability to scale teams, exceed KPIs, deepen culture, exceed Quality, NPS, CSAT and Compliance goals. Ph: 612-964-1669 | Email: mr.robin.roberts@gmail.com
Listed skills include Process Improvement, Leadership, Performance Management, Call Centers, and 43 others.
Current workplace
Robin Roberts's current company
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8 roles · 27 years
Robin Roberts work experience
A career timeline built from the work history available for this profile.
Executive Sales Director
Currentefficiently is a Productivity Partner. We provide simple yet powerful software tools and staffing solutions for organizations looking to grow responsibly and improve effectiveness.
Jun 2023 - Present
Senior Director Of Patient/Provider Care
Sr Director of Care – Endocrinology, Pulmonary, Cardio, Dermatology Digital Courier-Based PharmacyHired by a startup digital pharmacy with 1200 employees and $198M revenue to scale and lead flagshipoperations in the Texas market. Led total team of 600 and managed budget. Scope included operations management, quality, compliance, staffing, training.
Jun 2020 - Jul 2022
Senior Director, Specialty Patient Contact Centers & Workforce Management
Recruited to consolidate 11 customer service sites in 11 states under one Sr. Director, create consistency and best-in-class SOPs, reduce attrition, and stabilize quality to enable continued growth of a $320M+/year specialty pharmacy to service the specialty medication needs of BCBS contracts. Managed 11 direct reports and $26M budget. Established a.
2018 - 2020
~2 yrs
Senior Director, Patient Care Contact Center And Vendor Management
Promoted within the nation’s largest Pharmacy Benefit Management (PBM) organization ($100B/year) to establish BPO vendors for the Help Desk line of business while maintaining leadership of two internal customer support/call center sites in MN and OH. Directed two internal sites plus three outsourced locations (on/offshore) with 1100 total FTEs providing.
2016 - 2018
~2 yrs
Director Patient Care Contact Center Operations
Promoted to turn around and direct the 500-employee Bloomington, MN contact center, enablingretention of largest contract (DoD) and support of new contracts with clients such as Amazon and Ford. Assumed accountability for and integrated two additional sites (OH, MI) following Medco acquisition and Ford contract win. Managed $15M budget, eight direct.
2008 - 2016
~8 yrs
Senior Manager Patient Care Contact Center Operations
Assisted in opening and managing company's largest patient care contact center (550-seat site). Hired and trained first 15 supervisory staff and acquired 250 front line agents within six months. Created new-hire training that lowered attrition from 30% to <5% for the next 300 hires and reduced production learning curve by two weeks, enabling the new.
2004 - 2008
~4 yrs
Senior Manager- Sales And Service
- Managed operations of Customer Service and Sales Center directly responsible for 350 of its 1600 employees. Accountable for all core business objectives.
- Recipient of 5 Pinnacle Awards. Successfully managed the Orlando Contact Center in achieving “Center of the Year” title for Sprint PCS Customer Solutions 2002 and 2003.
- Implemented revised recruiting campaign, internal enhancements to employee satisfaction, a new Pay for Performance compensation plan to reduce turnover by 11%; resulting in an annualized savings of $1.3M.
1999 - 2004
~5 yrs
1 education record
Robin Roberts education
-
University Of South Carolina
FAQ
Frequently asked questions about Robin Roberts
Quick answers generated from the profile data available on this page.
What company does Robin Roberts work for?
Robin Roberts works for .efficiently.
What is Robin Roberts's role at .efficiently?
Robin Roberts is listed as Executive Operations and Sales Director at .efficiently.
What is Robin Roberts's email address?
AeroLeads has found 2 work email signals at @express-scripts.com for Robin Roberts at .efficiently.
Where is Robin Roberts based?
Robin Roberts is based in Blythewood, South Carolina, United States while working with .efficiently.
What companies has Robin Roberts worked for?
Robin Roberts has worked for .Efficiently, Alto Pharmacy, Alliancerx Walgreens Prime, Express Scripts, and Sprint.
How can I contact Robin Roberts?
You can use AeroLeads to view verified contact signals for Robin Roberts at .efficiently, including work email, phone, and LinkedIn data when available.
What schools did Robin Roberts attend?
Robin Roberts holds Bachelor'S Degree, Psychology & Education from University Of South Carolina.
What skills is Robin Roberts known for?
Robin Roberts is listed with skills including Process Improvement, Leadership, Performance Management, Call Centers, Training, Coaching, Strategy, and Customer Service.
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