Mr Singh Email & Phone Number

Doncaster, Victoria, Australia

• Assess & process all infringement reviews applications, Manage group inbox and action various matter including mail out local law infringements • Provided comprehensive business and administrative support to the City Compliance Unit, enhancing overall operational efficiency.• Delivered high-quality customer service across multiple lines of business, including Local Laws, Animal Management, and Planning Compliance.• Supported the team leader with daily tasks and decision-making processes.• Worked with Local Law Officers on relevant acts and legislation, ensuring compliance and operational effectiveness.• Facilitated continuous improvement initiatives, reviewing and optimizing systems and processes.• Managed and resolved customer service inquiries, complaints, and permit applications, ensuring satisfactory resolutions.• Maintained accurate corporate records through diligent data entry and database management.• Demonstrated resilience and emotional intelligence in handling challenging customer interactions and high-pressure situations.

Doncaster, Victoria, Australia

• Providing administrative assistance & business support to the City Infrastructure team including calendar & inbox management• Managing Asset Protection infringement process ie. issuing Notice to comply, legal proceedings & preparing prosecution summary & liaising with lawyer for court proceedings• Assessing & processing all the asset protection & vehicle Crossing applications including assessment, issuing invoices & permits• Proficiently using Tech-One, CRM, TRIM, ECM, & Microsoft• Skilfully handling difficult customers, complaints & complex inquiries with compassion • Liaising with the council’s other departments such as Trees, Drainage, Planning & Building Services to follow the council’s regulations.• Answering calls for follow-up inquiries on the applications, application eligibility, processes & procedures, complex vehicle crossing proposals, disputes, Asset protection exemptions, easement & LPD inquiries.• Booking OSD & Vehicle Crossing inspection & applications liaising with the drainage team & assigning to the tech officers for inspections.• Booking initial inspections Asset Protection, On-site meetings for various other matters• Creating & improving processes documentation of processes & assisting leaders for continuous improvements of processes with new innovative ideas• Performing other duties & projects as requested such as future projects, Input data, aged & unresolved cases & permits• Collaborating with the team & also investigating & providing information for Asset protection Officers, Technical & Enforcement officers with Enforcement warnings & infringements • Having a sound understanding of Traffic Management Plan for Road/Footpath Occupancy Permits• Monitoring Councillor requests & supporting customers ensuring timely action• Adding comprehensive notes in the Council’s database providing detailed reasoning for decisions in accordance with the Council's procedures

Melbourne, Victoria, Australia

• Answering numerous customer calls all day along with reception services• Solving customer's account issues over the phone and in-person with turning a difficult situation into a favourable experience for our customers• Records and updates specific program information and maintained client records up to date.• Contacting customers Face to Face & via digital communication for debit collection and recommended suitable solutions to identified client needs and solutions.• Providing high-quality customer service experience throughout to represent brand and standards• Providing prospective members with engaging tours of the club, highlighting facilities and features that will assist them in achieving their personal health and fitness goals• Providing recommendations on products and group fitness classes based on my Diploma in Fitness• Records and notify all the feedback or queries from members to the Manager• Assisting sales team by proactively maximizing membership growth and product recommendations

Camberwell, Victoria, Australia

I am currently working in the Asset Protection Department with an amazing team in Civic Services Department as an Asset Protection Permit officer. My key role as a Permit officer is to Assess & Process Applications, Refunds, Issue Permits & Cater to all General Inquiries and Complaints.• Assessing & processing the applications for Vehicle Crossings, Road Openings, Section 80s, Asset Protection, Public Authorities Complaints & Consents• Proficiently using Tech-One, CRM & Objective and Microsoft• Skilfully handling difficult customers, complaints & complex inquiries with compassion • Examining current records and existing permits before processing a new case• Liaising & investigating with the council’s other departments such as ESOS, Drainage, Planning & Building Services to follow the council’s regulations.• Answering phone calls to assist customers with the follow-up on their applications, application’s eligibility, processes and procedures, complex vehicle crossing proposals, disputes, Asset protection exemptions, easement and LPD inquiries.• Processing On-site-detentions applications liaising with the drainage team & assigning to the tech officers for inspections.• Booking initial inspections for Vehicle Crossing, Asset Protection, On-site meetings for various other matters• Creating & improving processes documentation of processes & assisting leaders for continuous improvements of processes with new innovative ideas• Performing other duties and projects as requested such future projects, Input data, aged & unresolved cases and permits• Assisting & collaborating with the team and also investigating & providing information for Asset protection, Tech & Enforcement officers with Enforcement warnings & infringements • Having a sound understanding of Traffic Management Plan for Road/Footpath Occupancy Permits• Adding comprehensive notes in the Council’s database providing detailed reasoning for decisions in accordance with the Council's procedures

Provided a comprehensive range of Administration Support Services to the Business Units of the Infrastructure Services Department including:• Responsible in the Infrastructures Waste department to process all reports and enquires including new and existing waste services orders & cancellations inclusive of complex investigations and directing them to appropriate department teams for further / more detailed information while working closely with department managers,• Telephone communication with internal and external customers, the general public, contractors and suppliers,• Answering and/or referral of general queries from City of Greater Dandenong Customer Service Centres,• Process / refer Customer Field Service Requests to field staff,• Investigate and respond to referred customer requests as required,• Assisting other staff with administration systems and processes as required,• Perform other related Infrastructure Services and administrative duties as directed, • Create daily mailouts to the community members to educate them on Waste Contaminations and refer complex reports to Waste Education officers.

Melbourne, Victoria, Australia

• Doing general administrative tasks such as maintain rosters, sick call replacement, pay approvals, invoices coding & submission. • Facilitating communication with the clients and staff in relation to office administration requirements • Responsible and accountable for the day-to-day activities of the office ensuring administrative & clerical alone with general aged care operations • Responding to all customer enquiries to ensure a unique customer services is provided • Providing timely and effective support to managers • Keeping efficient and effective maintenance of documents and data storage & archiving • Organizing and set up the tailored diet services according individual clients requirements and needs. • Answering client questions relating to residential aged care • Offering individual client information and advice tailored to their personal situation • Providing the most up-to-date information regarding aged care services •Providing purchasing and financial support ensuring compliance with policies and procedures including raising requisitions, processing purchase orders and goods receipts, matching invoices for payment and processing credit card and procurement card transactions

Melbourne, Victoria, Australia

• Supporting general administrative tasks • Facilitating communication with the clients and staff in relation to office administration requirments • Responsible and accountable for the day-to-day activities of the office ensuring administrative, clerical and reception services are provided to the clients and staff • Providing timely and effective support to managers • Keeping efficient and effective maintenance of documents and data storage • Organising and set up of relevant unit and department meetings and workshops • Assisting with the recruitment and induction of new staff • Assist the rostering team in shift replacements including calling and sending texts • Assiting the catering team doing Multi-hire Chef role

Southbank, Victoria, Australia

• Undertakes daily administrative tasks I.e process invoices. • Responds and action all property services enquiries such as locker allocations and evictions, uniform inventory roll outs, uniform allocations to new employees etc. • Oversees all incoming and outgoing garments numbers from third party cleaners and follow up any missing items. • Communicate the uniform projects to the team for crown new outlets and monitors to assure to be completed in timely manner. • Records and update all the employees and outlets information. • Provides training to staff to operate wardrobe machinery. • Communicates updates &changes during change over meetings. • Responds to counter and telephone queries and provide advice on daily operational matters I.e warning Notices & maintain compliance. • Provides administrative support to Property services Manager as directed to maintain compliance I.e dealing with supplier for uniform orders, Meeting invites, new staff interviews, & staff performance management. • Supports Manager in distribute e correspondence to support different department within the organization such as roll outs uniform for functions and events. • Compile information and reports from rolled out outlets whether it outlet's brand and theme needs to be changed. • Provide a high quality of Customer service to make visitors feel welcomed, encourage return visits, along with internal & external enquiries related to staff programs & Functions. • Oversees Stock Management Operations to assure stock is received correctly and put away in order by assigning random checks. • Attends all customer complaints and assures its resolved and redirect to manager if unable to assist. • Reports feedbacks to manager to improve customer Service.

Melbourne, Victoria, Australia

• Doing general administrative tasks such as leave approvals, maintain rosters, Pay queries & approval. • Facilitating communication with the clients and staff in relation to office administration requirements • Responsible and accountable for the day-to-day activities of the office ensuring administrative & clerical • Responding to all visitors enquiries to ensure a unique customer services is provided • Providing timely and effective support to managers • Keeping efficient and effective maintenance of documents and data storage & archiving • Organizing and set up of relevant unit and department meetings and workshops • Answering client questions relating to residential aged care • Offering individual client information and advice tailored to their personal situation • Provide families with the most up-to-date information regarding aged care

Melbourne, Victoria, Australia

• Generating new members by actively creating leads, following them up and converting them into new Fitness First members• Remains actively engaged with new and existing members to seek membership referrals • Builds rapport with prospective members to identify their needs and demonstrate how the facilities and offerings at Fitness First can help them to achieve their health and fitness goals• Working as a team to successfully exceed the membership sales targets and KPI's by providing first-class customer experiences• Outbound phone calls for membership sales.• Providing high-quality customer service experience to represent brand and standards• Record and update specific program information and maintained client records up to date.• Contacting customers Face to Face, live chat, via email and sales calls to recommended suitable solutions to identified client needs.• Providing prospective members with engaging tours of the club, highlighting facilities and features that will assist them in achieving their personal health and fitness goals• Providing recommendations on products and fitness classes• Fielding any feedback or queries from members • Meet all retail and sales targets by proactively maximizing membership growth and product recommendations

Preston, Victoria, Australia

I.L.A. SECURITY SERVICES – Control Room Officer Preston • 09/2009 – 06/2010 • Monitored and protected clients premises, property, staff, goods, and assets from theft, robbery, assault, and acts of vandalism. • Provided extensive telephone support to customers and authoritative advice on specific situations. • Resolved client security problems, handled complex and emotive situations related to security breaches, theft of money, assaults. • Tracked activity, recorded incident-specific information and maintained client records up to date. • Monitored 24-hour surveillance feeds, checked the position and welfare of all security officers, maintained records. • Provided customer service, responded to inbound sales calls, recommended suitable solutions to identified client needs.

Melbourne, Victoria, Australia

• Prepare and Serve “Bain Marie display, Cash register, Food runner. • Front of house operations, promotions in catering services. • Coordinated menu planning. • Cooked and delivered plated meals for events with up to 1,000 people. • Ordered food supplies and fresh produce to meet quality and budget requirements. • Ensured that the kitchen and the venues operated smoothly and provided memorable client experiences. • Delivery of food stock to other venues maintaining food safety guidelines

India

• Greet and welcoming visitors and customers • Promote and advise Weight loss plans to clients • Recorded client progress day to day following plans and programs • Maintained order, troubleshooting equipment, handled queries and complaints • Control and processing of sales dockets • General Administration duties and process customers payments transactions.

Diploma In Fitness, Health And Physical Education/Fitness

Statement Of Attainment, Customer Service Management, A

Activities and Societies: BSBCUS402B - ADDRESS CUSTOMER NEEDS SITTVAF001A - PROVIDE VENUE INFORMATION AND ASSISTANCE SITXQA001.

Certificate Iv In Human Resources – Bsb41007, Human Resources Management And Services

Certificate Ii In Security Operations, Security Operations

Cert II in Security Operations

Advanced Diploma In Hospitality Management Thh60202, Certificate Iii In Culinary Thh31502, Hospitality Management

Successfully completed Culinary skills and kitchen service operations and Front of house operations, Health and safety training.

Year 12, High School/Secondary