• Provide detailed project progress reports from pre-opening to grand opening,• Prepare operating budget reports.• Develop budgets for OSnE and FFnE.• Set up a list of suppliers. Work with investors to select suppliers.together with the sales department to build a business plan.• Together with human resources, create a recruitment strategy, a staffing schedule, and a main power allowance.• Collaborate with other departments to develop training plans.control budgets and costs.• Operational control ensures the components follow the operating standard. maintaining perfect coordination between all departments and controlling their operation with regards to the company's standards, revenues, controlling costs, and the highest comfort and satisfaction for guests.• Prepare PnL reports for each month and for the whole year of operation.• Report to GM on the implementation of operations on a weekly and monthly basis.• Support GM to work with partners and contractors.• Follow up and complete requests from GM.

• Supporting Management of Front Desk Team• Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals• Ensuring Exceptional Customer Service• Managing Projects and Policies• Supporting Handling of Human Resource Activities• Performs all duties at the Front Desk as necessary- Organize, supeervise and coordinate: front desk, restaurant, bar (JO247)- Ensure cost control, parstock inventory, maximize bar revenue- Communication and coordination between with other departments- Resolve customer/staff complaints, operational problems- Scheduling and assigning work shifts- Controls expenses of front office department- Overseeing the compliance with company’s policies and security requirements- Support the front offfice staff in stabilizing service quality- Training and coaching the front office staff, developing and nurturing talent and constantly improving service quality

- Supervise daily shift process ensuring all team members adhere to standard operating procedures- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.- Takes responsibility in the absence of the Duty Manager / Front office manager

- Assist guests with check-in & check-out processes- Provide guests with hotel services information and accommodate guests during their stay in an attentive, courtuous and friendly manner- Assigning rooms and taking care of administrative duties- Accommodating general and unique requests- Diffusing conflict or tense situations with guests