AeroLeads people directory · profile
Michelle N. Email & Phone Number
Manager, EVV Support
at
Netsmart
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Manager, EVV Support
Location
Miami-Fort Lauderdale Area, United States, United States
Company size
Who is Michelle N.? Overview
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Quick answer
Michelle N. is listed as Manager, EVV Support at Netsmart, a company with 2525 employees, based in Miami-Fort Lauderdale Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Michelle N..
Michelle N. previously worked as Team Lead at Netsmart and Senior Customer Service Representative at Netsmart. Michelle N. holds High-School Diploma, High School/Secondary Diplomas And Certificates from Antilles High School.
Company email context
Email format at Netsmart
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Netsmart
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Profile bio
About Michelle N.
I am a highly skilled customer service representative and Team Lead with a demonstrated history of unwavering commitment to ensuring customer satisfaction. My ability to foster valuable client relationships and adeptly resolve complex issues through a blend of tactful creativity and diplomacy consistently leads to mutually advantageous resolutions that nurture enduring client loyalty. Moreover, I take pride in mentoring my colleagues to facilitate their career growth and success.Beyond my professional responsibilities, I am the dedicated proprietor and manager of two small businesses, Sunkissed Magic LLC and Sunkissed Lawn Care Services. These ventures were born from a vision, a profound passion, and a pursuit of personal and professional development, all underpinned by a deep dedication to serving the local community. We specialize in serving the South Florida market, with a primary focus on the Homestead region.
Listed skills include Customer Service, Microsoft Office, Data Entry, Team Building, and 27 others.
Current workplace
Michelle N.'s current company
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Netsmart
10 roles
Michelle N. work experience
A career timeline built from the work history available for this profile.
Team Lead
CurrentResponsible for a direct report team of 8 L1 & L2 CSR’s. Assist with mentoring, triaging cases, escalating cases as needed to L3, assist with provider escalations via calls.Manage payer calls, which include the overview of L2 CSR’s handling of a weekly issue log report, payer concerns, follow up to complaints and resolution of such complaints in a timely.
Oct 2021 - Present
Senior Customer Service Representative
Senior CSR responsible for a team of 5 L1 CSR. Assisted with mentoring, triaging cases, escalating cases as needed to L3, assisting providers via calls and chats for triage of our application. Also manage payer calls, which include the handling of a weekly issue log report, payer concerns, follow up to complaints and resolution of such complaints in a.
Jan 2021 - Oct 2021
Customer Service Representative
Responsible for provider communication and triage of issues in regards to our application.
Sep 2020 - Jan 2021
Business Owner
Current
Sunkissed Magic Llc. Dba Sunkissed Lawn Care Services
Opened Sunkissed Magic LLC to provide the community with affordable treats to share with the family. Soon added Sunkissed Lawn Care Services to the list in December of 2021. We service South FL providing Lawn Maintenance & Preservation services.
Aug 2021 - Present
Client Specialist
Order Entry, Order Processing & Order Invoicing Assist with client on boarding Sales - Provide suggestions on printing materials
May 2018 - May 2020
Customer Service Representative
Mexico/Domestic CSR account lead responsible for inbound & outbound freight tracking and updating. Assisted director of sales with new carrier routing and profiles. Also, was the weekend supervisor for a few years as well as acting manager when department manager was out.
Feb 2010 - Apr 2018
Customer Service Representative
- Customer Service representative responsible for new data card and cell phone planactivations and upgrades. Also, assisted with sales in computer department.
- Engaging customers
- New cellphone plan enrollment
- Restocking and merchandise displays
Jul 2008 - Feb 2010
Hostess & Cashier
Worked as a hostess for the restaurant. Also was a cashier responsible for cashing out the servers at the end of night and balancing the receipts.
May 2008 - Jul 2008
Sales Representative
CSR responsible for customer engagement in the fragrance duty free store, product demonstrations and sales.
Jun 2007 - Apr 2008
Team & coworkers
Colleagues at Netsmart
Other employees you can reach at ntst.com. View company contacts for 2525 employees →
AM
Asha Mosley
Colleague at NetsmartKansas City Metropolitan Area, United States
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MG
Mariah Gasswint
Colleague at NetsmartOverland Park, Kansas, United States, United States
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TG
Tonya Gurtz
Colleague at NetsmartDepauw, Indiana, United States, United States
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SV
Sonya Vickers
Colleague at NetsmartKansas City Metropolitan Area, United States
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TJ
Taryn Jordan
Colleague at NetsmartOverland Park, Kansas, United States, United States
View →
MM
Michael Macholz
Colleague at NetsmartBethpage, New York, United States, United States
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KS
Kayli Silkett
Colleague at NetsmartMission, Kansas, United States, United States
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JK
Jonathan Kaston
Colleague at NetsmartQueens County, New York, United States, United States
View →
NK
Nicole Kopczynski
Colleague at NetsmartNew York City Metropolitan Area, United States
View →
AS
Audrey Storm
Colleague at NetsmartOverland Park, Kansas, United States, United States
View →
Asha Mosley
Colleague at NetsmartKansas City Metropolitan Area, United States
View →
MG
Mariah Gasswint
Colleague at NetsmartOverland Park, Kansas, United States, United States
View →
TG
Tonya Gurtz
Colleague at NetsmartDepauw, Indiana, United States, United States
View →
SV
Sonya Vickers
Colleague at NetsmartKansas City Metropolitan Area, United States
View →
TJ
Taryn Jordan
Colleague at NetsmartOverland Park, Kansas, United States, United States
View →
MM
Michael Macholz
Colleague at NetsmartBethpage, New York, United States, United States
View →
KS
Kayli Silkett
Colleague at NetsmartMission, Kansas, United States, United States
View →
JK
Jonathan Kaston
Colleague at NetsmartQueens County, New York, United States, United States
View →
NK
Nicole Kopczynski
Colleague at NetsmartNew York City Metropolitan Area, United States
View →
AS
Audrey Storm
Colleague at NetsmartOverland Park, Kansas, United States, United States
View →
1 education record
Michelle N. education
-
Antilles High School
FAQ
Frequently asked questions about Michelle N.
Quick answers generated from the profile data available on this page.
What company does Michelle N. work for?
Michelle N. works for Netsmart.
What is Michelle N.'s role at Netsmart?
Michelle N. is listed as Manager, EVV Support at Netsmart.
Where is Michelle N. based?
Michelle N. is based in Miami-Fort Lauderdale Area, United States, United States while working with Netsmart.
What companies has Michelle N. worked for?
Michelle N. has worked for Netsmart, Sunkissed Magic Llc. Dba Sunkissed Lawn Care Services, Original Impressions, Rich Logistics, and Best Buy.
Who are Michelle N.'s colleagues at Netsmart?
Michelle N.'s colleagues at Netsmart include Asha Mosley, Mariah Gasswint, Tonya Gurtz, Sonya Vickers, and Taryn Jordan.
How can I contact Michelle N.?
You can use AeroLeads to view verified contact signals for Michelle N. at Netsmart, including work email, phone, and LinkedIn data when available.
What schools did Michelle N. attend?
Michelle N. holds High-School Diploma, High School/Secondary Diplomas And Certificates from Antilles High School.
What skills is Michelle N. known for?
Michelle N. is listed with skills including Customer Service, Microsoft Office, Data Entry, Team Building, Sales, International Logistics, Customer Service Training, and Customer Support.
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