Managed a high volume of customer (school) support for full-year tutoring programs across 100 sites in my first yearSupported hundreds of tutors and facilitators with scheduling updates, resources, and questionsCollaborated with school and district personnel to plan and coordinate schedules and logisticsEnsured clear communication of expectations of the client with our team and the tutorsCreated full schedules and attendance logs to share with the clientsProvided quick and effective problem-solving and customer support via phone calls, email, & ZoomMaintained notes and records on Salesforce

Transitional Kindergarten Teacher• Created a safe and positive environment for TK students to learn foundational skills• Focused on social-emotional and developmentally appropriate learning based on hands-on and movement activities• Communicated effectively with parents and professional colleagues• Created and maintained expectations for an environment to meet the needs of all learners including English Learners and students with disabilities, as well as, the varied interests of a mixed group of students• Worked diligently with colleagues to create engaging activities for fine motor, gross motor, social-emotional learning, and foundational skills to prepare the students for Kindergarten• Engaged in online distance teaching from March 2020 effectively using Seesaw, Boom Cards, Epic Books, and Zoom to present material and engage the students in continued learning

• Evaluated data analytics for social media ads• Created spreadsheets and integrated data• Ensured smooth communication between all relevant parties• Assisted in scheduling to meet project deadlines• Identified patterns and trends to build efficiency in ad spending• Collaborated with outside personnel to address and solve issues as needed

• Created and maintained files• Welcomed visitors and clients• Researched for meetings