Abdullah Alshehri Email & Phone Number

Customer service excellence is not just a goal; it’s a strategic advantage. What if your approach to customer care could transform lives? My journey into customer care began when I witnessed firsthand the profound impact that exceptional service can have on individuals and communities. From my early days as a Customer Service Representative, I realized that every interaction was an opportunity to uplift and empower those around me. This realization propelled me on a path where I could cultivate meaningful relationships and drive positive change. With over 18 years of diverse experience in customer care and operations management, I have developed a robust skill set that includes CRM implementation, strategic consulting, and quality management. I am proud to hold certifications such as Certified Management Consultant (CMC) and Internal Audit Manager (ISO 10002), which equip me with the tools to advance customer satisfaction and operational efficiency. **Achievements:** - Led the development of a CRM system at the Social Development Bank, improving customer satisfaction metrics significantly. - Enhanced contact center operations, resulting in improved service delivery and client loyalty. - Successfully managed CRM strategies at Bank Albilad, optimizing customer relationship processes and operational workflows. - Achieved performance improvements in branch operations, fostering a culture of excellence. - Trained and developed teams that contributed to a higher level of customer engagement and service quality. Let’s connect!axa_888@hotmail.com

• 

  King Abdulaziz University

  Operations Management And Quality