1. With over 24 years of experience in the telecommunications industry, I am a seasoned leader and strategist who has led and delivered more than 40 projects across the Middle East and Africa. My core competencies include retail sales, retail digital transformation, operational launches, channel enhancements, and distribution channel creation.As the Director of Retail and Customer Experience at Globacom, I am responsible for driving the growth and profitability of the retail business, as well as ensuring the highest level of customer satisfaction and loyalty. I work with a team of talented and passionate professionals who share my vision of providing innovative and customer-centric solutions to our diverse and dynamic markets. Together, we have achieved remarkable results, such as increasing the retail market share by 15%, launching new digital platforms and services, and improving the customer retention rate by 25%. I am always eager to learn new skills, explore new opportunities, and collaborate with other stakeholders to make a positive impact in the industry and the society.