Adrian Thomas Email & Phone Number

Irving, Texas, United States

Arlington, Texas, United States

• Trained and manage backend mitigation group in accordance to the Fair Debt Collections Practice Act
• Lead group to exceed personal and departmental goals
• Phone monitoring and scoring to ensure QA standards
• Process and coordinate repossession cases, impound recoveries, and insurance claims.

Dallas/Fort Worth Area

Plano, Texas, United States

• Manage personal queues with outbound/inbound call strategies utilizing company tools and services to assist customers in bringing loans current
• Used skip methods such as Winocular and Internet to obtain customer contact
• Processed Insurance and Bankruptcy claims on delinquent customers

Plano, Texas, United States

• Manage personal queues with outbound/inbound call strategies utilizing company tools and services to assist customers in bringing loans current
• Used skip methods such as Winocular and Internet to obtain customer contact
• Processed Insurance and Bankruptcy claims on delinquent customers

Arlington, Texas, United States

• Managed outbound collection calls to delinquent auto finance customers
• Negotiated payment arrangement
• High level customer service and internal communication management
• Skip traced customer accounts with no good contacts or references

Arlington, Texas, United States

• Managed outbound collection calls to delinquent auto finance customers
• Negotiated payment arrangement
• High level customer service and internal communication management
• Skip traced customer accounts with no good contacts or references

Dallas Fort Worth International Airport

• Customer service and risk prevention
• Flight paperwork administration, checking, and handling
• Maintenance of safety procedures and risk management

Kinesiology And Exercise Science

Education record