Adrian Thomas Email & Phone Number

Irving, Texas, United States

Arlington, Texas, United States

• Trained and manage backend mitigation group in accordance to the Fair Debt Collections Practice Act• Lead group to exceed personal and departmental goals• Phone monitoring and scoring to ensure QA standards• Process and coordinate repossession cases, impound recoveries, and insurance claims.

Dallas/Fort Worth Area

Plano, Texas, United States

• Manage personal queues with outbound/inbound call strategies utilizing company tools and services to assist customers in bringing loans current• Used skip methods such as Winocular and Internet to obtain customer contact• Processed Insurance and Bankruptcy claims on delinquent customers

Plano, Texas, United States

• Manage personal queues with outbound/inbound call strategies utilizing company tools and services to assist customers in bringing loans current• Used skip methods such as Winocular and Internet to obtain customer contact• Processed Insurance and Bankruptcy claims on delinquent customers

Arlington, Texas, United States

• Managed outbound collection calls to delinquent auto finance customers • Negotiated payment arrangement • High level customer service and internal communication management• Skip traced customer accounts with no good contacts or references

Arlington, Texas, United States

• Managed outbound collection calls to delinquent auto finance customers • Negotiated payment arrangement • High level customer service and internal communication management• Skip traced customer accounts with no good contacts or references

Dallas Fort Worth International Airport

• Customer service and risk prevention• Flight paperwork administration, checking, and handling• Maintenance of safety procedures and risk management

Kinesiology And Exercise Science

Education record