Marietta Ragno, Cmp Email & Phone Number

Sunrise, Florida

West Palm Beach, Florida Area

Palm Beach, Florida

• Oversaw the Catering operations for a boutique luxury oceanfront hotel with 6,225 square feet of flexible indoor and outdoor event space.
• Coordinated sales efforts between Hotel Sales Department, Catering Department, and Restaurant Team.
• Researched and recognized trends in industry and local market to create areas of opportunity for local catering bookings.
• Sold and serviced high-revenue producing events on property.
• Capitalized on group by creatively upselling stand-alone catering events.
• Hired, managed, trained, and coached the Catering and Banquet Departments.

Palm Beach, Florida

• Coordinated both corporate and social events and activities with accuracy and detailed communication outlines for the client and hotel departments, providing appropriate memos, Banquet Event Orders, Group Profiles, and.
• Served as a liaison between clients and hotel operating departments while achieving and maintaining a balance of both service and profitability for Kimpton Hotels and Restaurants.
• Participated in the department forecasting procedure, compiling necessary accurate and timely reports.
• Worked with clients on room block by compiling rooming list, monitoring cut-off dates, and minimizing attrition in accordance with sales contract.

Hollywood, Florida

• Provided first class Guest service in accordance with established guidelines and Margaritaville brand standards.
• Worked closely with group meeting planners regarding menu planning, agenda setting, hotel meeting services, hospitality amenities and special VIP requests in accordance with the selective sell guidelines to meet and.
• Communicated and enforced contractual agreements pertaining to meeting space, food and beverage, and special concessions.
• Supervised and attended the overall set up and implementation of events and meetings.
• Worked with the Director of Catering/Conference Services to create and maintain the required corporate mandates, in accordance with the annual budget and marketing plan.
• Communicated with relevant departments using appropriate forms to ensure proper servicing of accounts.

Boca Raton, FL

• Coordinated multi-million dollar member events, charities, social events and leagues at the #1 Residential Country Club in the United States & #1 Country Club in the State of Florida ranging from 10 to 1500 attendees.
• Managed inter-department and outside vendor communication by creating, revising, distributing & maintaining over 40 contracts and banquet event orders weekly, for all catering events.
• Responsible for all scheduling of 20+ employees to accommodate the staffing needs for all catering functions, balancing priorities of staffing guidelines and budget restrictions.
• Established positive relationships with event hosts as a primary contact for menu selection, set up and décor, timelines and agendas, special requests, event diagrams, contracts negotiations and billing.

West Palm Beach, Florida Area

• Managed and executed corporate meetings and events
• Worked closely with clients regarding groups menu planning, agenda setting, hotel meeting services, hospitality amenities and special VIP request.
• Effectively up sold products and services throughout the pre-event planning phase to maximize profitability.
• Communicated event details to Resort operations staff, including food and beverage needs, audio visual requirements, function room set-up, billing, recreation, activities, décor and transportation.
• Organized and conducted site visits, pre-planning visits, pre & post conference meetings.

Orlando, Florida Area

• Worked closely with coordinators on preparing proposals and cost sheets to pitch to clients
• Edited all past Experience Florida documents and templates to read ACCESS Florida to use for clients from this point forth
• Made sure vendor list was always up to date with private room information, maximum capacities, and venue contact for managers to reference to
• Composed arrival and departure manifests

Orlando, Florida Area

• Assisted in the development and growth of the Wire-free LED brand through marketing, distribution, and sales
• Played a vital role in planning and executing events from the production side of the industry
• Performed tasks anywhere from attending tradeshows and sales meetings, to assisting in marketing campaigns, and maintaining client relationships
• Contributed to the companies social networking by posting frequently to their Facebook and blogging at least once a week

Orlando, Florida Area

• Assisted Event Managers with large and small scale events, including corporate incentive and leisure
• Played a vital role in preparing, executing, and evaluating corporate team building events
• Performed office tasks, such as, running credit cards, delivering important documents, and authorizing ticket orders

Orlando, Florida Area

• Spoke throughout the community in an effort to promote the association’s annual events
• Built partnerships with several medical practices, in hopes of future sponsorship opportunities
• Completed daily thirty minute office tasks, such as cold calling, scanning, and calendar scheduling

Bachelor Of Science (B.S.), Meeting And Event Planning

Bachelor Of Science, Event Management

Activities and Societies: Professional Convention Management Association, Meeting Planners International