Technology Strategy - IP/MPLS Network Planning - Project Implementation - Managing Capital

• Worked with Sales Engineers during initial client VPN implementations, and post launch products• Project Managed Launching of new Wireless technology to the field, ensuring the alignment with network ops.• Worked directly with TD, PD, IP Enhanced Services, Provisioning Team and Vendors on solutions for post launch product issues.• Identified/implemented process improvements and data post launch issues• Designed, Configured, Administrated and Built an online knowledge portal for Wireless Data team (Red Hat ERP-4 Linux Server) and website interface using PHP and MySQL DB.• Experienced with RF data interface and performance issues, in cooperation with Engineering and TSR.• Communicated directly with managed clients and vendor IT groups regarding network and data connectivity to resolve application, IP client, throughput, latency, or other issue.• Performed remote access troubleshooting for managed services clients including: packet sniffing, packet tracing and access control list verification on routers, LNS and PNG.• Experienced with Wireless Technologies (WAP, MMS/SMS, PTT, SMTP/POP), Wireless AP connectivity (Wi-Fi), Wireless Air-cards and Other data devices on Lucent/Nortel platforms (1X/EVDO & IDEN Networks)• Development of core training with technical documentation, training materials, intra web sites, in class mentoring and training needs for the DSA new team members as well as other peer groups.• Key member of the core team, and winner of the NSA Live Wire for the exemplary performance.

• Developed and implemented new product features for voice mail, fax mail and unified messaging • Implemented tools and scripts for automated testing of the IVR (Interactive Voice Response) system• Generated forms and reports for business users, and internal documents (test plans, user guides, trouble tickets, incident reports and installation instructions)• Assisted with network design and strategic planning, analyzing and addressing system faults through network performance analysis and optimization working closely with PD. • Tested voicemail applications using a Regression tool, and performed REX test on live systems.• Authored test cases for testing different software releases aligned with ATP (Acceptance Test Plan)

• Project Managed, Scheduled and tracked new messaging platform deployments and upgrade of existing messaging platforms in client networks • Deployment of telecom network elements, including the implementation plan, installation and acceptance testing plans on newly installed sites and equipment to ensure results meet design specifications.• Developed and produced Method of Procedure (MOP) for new system installation/upgrades/migration and test them in the lab prior commissioning them in the production environment• Ensured 24 hour support for resolving network problems and supporting business clients.• Administrated in Sun Microsystems Servers and Storage (including system configuration, on-going maintenance and system restoration) and Solaris Operating System• Successfully migrated over 2 Million voicemail subscribers to a new voicemail platform in TELUS mobility network and Upgraded/Maintained live voicemail systems online without effecting service