● Develop long- term and annual plans for small businesses and campaigns to improve societal outreach and impact of communications.● Contract with area businesses and private sector resources to meet sales goals.● Collaborate with public and private vendors to meet the needs of the client and provide in person training where appropriate.● Oversee sales representatives and provide coaching to ensure all goals and objectives are met by the team.

• Supervise the daily operation of the service department, including the scheduling and job duties of all technicians and service department staff. • Authorize payroll and monitor administrative concerns. Monitor PTO, Safety Day, and all leave requests. • Schedule and oversee the training of all technicians for safety, compliance, and OEM certification. Work with training department to ensure all technicians receive the updated training available, including in-house and on-site training… Show more • Supervise the daily operation of the service department, including the scheduling and job duties of all technicians and service department staff. • Authorize payroll and monitor administrative concerns. Monitor PTO, Safety Day, and all leave requests. • Schedule and oversee the training of all technicians for safety, compliance, and OEM certification. Work with training department to ensure all technicians receive the updated training available, including in-house and on-site training for local and regional technicians. • Grow the Service Gross Margin Dollars over prior year by 5%. Consistently achieved metrics exceeding company goals while meeting and surpassing the budgetary expectations for the service department. • Complete daily invoicing and billing to maintain Work in Process rate under 6.5% of Budgeted Sales. Show less

● Monitor customer machines’ warranty status to proactively schedule inspections, and work prior to warranty expirations, and advise customers regarding extended warranty options. ● Work with the Service Manager and other departments to ensure that the Store runs efficiently and effectively and that we are “delighting” the customer. ● Communicate effectively and proactively with Service Manager regarding scheduled work, and proactively communicate with customers regarding status of… Show more ● Monitor customer machines’ warranty status to proactively schedule inspections, and work prior to warranty expirations, and advise customers regarding extended warranty options. ● Work with the Service Manager and other departments to ensure that the Store runs efficiently and effectively and that we are “delighting” the customer. ● Communicate effectively and proactively with Service Manager regarding scheduled work, and proactively communicate with customers regarding status of work. ● Responsible for all administrative work associated with the service department including work order and warranty claim administration. ● Oversee transportation, trucking, and outside hauling contracting for service, rental, and sales equipment. ● Evaluate along with the Service Manager the budget and establish changes to meet budgetary goals. Show less

● Maintain facility and food processing operations within regulations provided.● Respond to crisis situations to return the company to profitable production and maintain efficient usage of all equipment. ● Ensure all corporate and OSHA safety regulations are followed and full compliance with safety protocol is always maintained regardless of task or situation.● Demonstrate continued progress and qualifications to meet goals and safety standards.

● Develop coaching plans for all direct reports and coordinate with development partners and management to attain metrics and sustain improvement.● Supervise customer service representatives and ensure exemplary performance and customer support.● Ensure a safe working environment in compliance with corporate guidelines.● Manage and utilize multiple systems to ensure accurate and complete customer service. ● Resolve issues of billing, contract, technical, and universal support