Key Deliverables:• Define, design, and implement Cyber Board Risk Appetite metrics aligned with NIST Security Framework and FI best practices.• Automate risk metrics for a unified risk view, ensuring compliance with data aggregation and reporting standards.• Implement Information Security Strategy and Roadmap, ensuring successful IS Program implementation.• Oversee IT Risk controls and security process execution across all Business Lines.• Manage and mitigate project risk and regulatory findings.Notable Achievements:• Implemented and reported 84 metrics (2021-22) and 25 metrics (2023) including Risk Appetite, Critical Risk Measures, and moreto Board, Group, NFRCs, and Obsolescence Governance.• Partnered with businesses, resulting in risk reduction across 9 out of 10 security domains over 2 years.• Conducted 40+ learning sessions to enhance Bank's Cyber Security Risk Culture.• Achieved BCBS239 largely compliant in 24 months (120 Evidence of Compliance).• Successfully closed audit findings under "skilled person review" by regulator (UK FCA).• Provided oversight and challenge to 1st line cyber security services, presenting to board committees.• Implemented data quality framework, ensuring compliance with regulatory requirements for Risk Reporting.• Implemented 330 DQ Controls (2020-22) and 160 DQ Controls (ongoing), improving timeliness of submission.• Fully automated 2nd line validation controls, improving monthly submission by 5 calendar days.• Delivered $2M regulatory program for ICS risk management within 18 months, receiving CISRO Outstanding Team Award 2020.• Established a new operating model with a digital platform, improving metrics production time within 4 weeks from 30 weeks.

Key Deliverables:• Provided operational support of System Centre Configuration Manager, Exchange, Skype, Share Point, VOIP, VDIs, and Incident/Request/Change Management.• Managed SCCM infrastructure for 100+ production servers, handling vulnerability and patch management, and global application rollouts.• Strengthened security by resolving identified issues in Microsoft's Risk Assessment Program.• Managed 450k software assignments and deployments annually.• Led a global team of 60 individuals supporting 72 countries, 2000+ products, and handling over 100k incidents annually.• Managed team KPIs, prepared routine metrics and analytics on technical support activity, evaluated team performance, provided training and motivated the team to excel. • Produced SLA-based weekly/monthly dashboards for Managers, presenting incident and problem trends, along with SIP and RCA action items.Notable Achievements:• Configured and enabled Cisco and Avaya VOIP for 4k requests annually in the UK and SG.• Automated 150k software deployment requests (equivalent to 5 FTEs) by integrating workflows between Remedy, AD, SCCM, and Exchange, winning the 2020 TS GAME CHANGERS BRONZE AWARD.• Developed VB and PowerShell scripts to automate daily reports for US Biz Team, saving 1 hour daily.• Implemented bulk automated software assignment template, reducing desktop software license non-compliance to less than 200 (from 6k) within a year.• Optimized 'Secure Shared Folder' request workflow, reducing 50k requests per year.• Established a change process for Windows 7 refresh, reducing 30k-45k incidents annually.• Ensured critical and high patches were deployed within SLA for 125k systems globally.• Investigated and resolved desktop compliance with DLP team, achieving a global compliance rate of 98% (from 84%) in 6 months.• Supported Symantec End Point Protection Team with VDF updates, improving SEP VDF compliance to 99.8% (from 96%) in 3 months

Key Deliverables:• Served as Project Manager for projects in South India.• Oversaw end-to-end project management, including planning, scheduling, coordinating, executing, and completion.• Prepared required documents meeting client specifications and conditions.Notable Achievements:• Successfully managed INR 15M worth of projects in 18 months.• Led the design, manufacturing, and certification process of the Frangible Wind Direction Indicator.• Executed the pioneering "SITC of Frangible Wind Direction Indicator" project at Calicut Airport for Airport Authority of India, Ministry of Civil Aviation, Government of India.• Coordinated the groundbreaking "Provision of Runway Guard Light at Taxiway Intersections" project at Chennai Airport, a first-of-its-kind installation in India.• Recruited and supervised a team of 25 technicians for an annual contract at Trivandrum International Airport.

Key Deliverables:• Provided technical assistance for diverse RealNetworks projects across various platforms and services in Windows, Mac and Linux platforms.• Managed and responded to incoming chat, email, and remote desktop assistance requests.• Oversaw queue management, application administration, escalation handling, and quality monitoring.• Provided technical support and chat moderation for Big Brother Season 11.Notable Achievements:• CSAT Champ Feb’10, May’10, Dec’10, Jan’11 & Mar’11.• Consistent performer award Jan’10-May’10