* Remote and on-site tech support, troubleshooting, customer service and sales. * Identify and pursue cross-selling/up-selling opportunities within our book of business to maximize account potential. * Promote and provide support for software and web development, cloud computing and networking, building remote worksites for employees and providing management tools for supervision. * Collaborate with technical teams to ensure seamless solution implementation and ongoing customer success.* Continuously exploring new market segments and verticals to expand our client base.

* Directed $20M annual purchasing budget to supply the largest group of Metro by T-Mobile stores across Michigan, Indiana and Illinois. * Developed software to monitor and anticipate market and store owner’s demand. Lobbied and negotiated with T-Mobile corporate for supply. * Managed bi-weekly product allocations to all stores contingent upon sales, real time inventory levels, customer retention, product availability, and Allstar profitability. * Created and implemented the company’s first comprehensive set of standards and practices to monitor and quantify daily sales at all retail stores which lead to quicker determination of needs, faster and more efficient product distribution across the organization. Eliminated 90% of all shipment and delivery delays. Cut Allstar inventory costs 30 - 50%. Increased dealer satisfaction index to nearly one hundred percentOperations, Supply Chain and Warehouse Manager * Directed $20M annual purchasing budget to supply the largest group of Metro by T-Mobile stores across Michigan, Indiana and Illinois. * Developed software to monitor and anticipate market and store owner’s demand. Lobbied and negotiated with T-Mobile corporate for supply. * Managed bi-weekly product allocations to all stores contingent upon sales, real time inventory levels, customer retention, product availability, and Allstar profitability. * Created and implemented the company’s first comprehensive set of standards and practices to monitor and quantify daily sales at all retail stores which lead to quicker determination of needs, faster and more efficient product distribution across the organization. Eliminated 90% of all shipment and delivery delays. Cut Allstar inventory costs 30 - 50%. Increased dealer satisfaction index to nearly one hundred percent

* Grew national relationships to facilitate the distribution of cell phones and cellular service to individuals qualified for US Government sponsored programs. * Monitored and maintained $1.25 million in monthly inventory turnover. * Developed protocols to track inventory, billing of agents/sales representatives for products, and commission pay-outs. * Guided implementation of custom software suite that decreased the time to activate customer accounts through government subsidies from a 5-minute average to less than 1 minute. * Created internal screening techniques which eliminated 98%+ agent fraud which resulted in additional profits of 10% of gross sales. * Co-developed a customer retention package, trained key stakeholders in its use, monitored its implementation in the field and increased customer retention by 20%.

* Focused on sales, development of salesmen/women, customer service and store operations. * Monitored and maintained inventory, processed warranty claims, managed customer complaints, communicated safety and best practices and taught sales techniques to other associates. * Managerial position from early 2013 – 2015. Held part-time sales position before 2013 and after 2015 until the business closed as part of a nationwide Chapter 11 filing.

* Grew and serviced private and institutional accounts with an emphasis in wholistic money management. * Conducted annual reviews, event and seminar planning, financial investment education and business building for other planners. * Maintained focus on long term strategic goals and priorities while constantly integrating new and diverse tactical solutions to current problems. * Cultivated relationships with outside vendors to maintain a comprehensive product set for clientele. * Balanced additional IT responsibilities including software/hardware integration and training.* FINRA Series 6, Series 7, Series 9, Series 10, Life, Health and Variable Contracts licensed.

* Responsibilities as above plus: Recruited, trained and supervised branch sales office of financial planners plus administrative support staff. * Consistently held office in the top 10% sales nationwide. Marketed, placed and managed financial products for individuals, municipalities, institutions, and corporations nationwide. * Trained other reps in selling techniques, business building methods and team building. * FINRA Series 6, Series 7, Series 9, Series 10, Life, Health and Variable Contracts licensed.