Business Office Manager
Spearheading operations for the practice, which achieved the No. 70 rank in the USA and the No. 5 rank in CA, being recognized by Forbes as one of America's top financial security professionals in 2023. Analyze the operations pipeline, identified inefficiencies, and developed a financial framework to track client acquisition and service resulting in improved productivity and increased sales by 40%. Led operations of $125 million in assets under management and $1.3 billion in-force policies including life, health, disability, and long-term care servicing over 3000 active clients. Schedule up to 10 - 15 client meetings weekly with high net-worth clients to discuss their investments; coordinate with in-house lawyers to develop 25 - 30 strategy reports for client presentations monthly. Achieved a 22% increase in online website traffic through a comprehensive website revamp project management, rebranding of the firm’s marketing and stationary package, and a logo redesign. Emphasized program integrity and duration control, resulting in a 15% reduction in contract errors, and evaluated operation effectiveness through quality assurance systems, surveys, and practice reviews. Acted as a liaison between the Home office, clearing personnel, and Asset Managers to resolve problems and provide critical information and documents for obtaining client portfolios. Conducted in-depth budgetary analysis, identifying cost-saving opportunities that led to a 10% reduction in operational expenses.