Overseeing and guiding the IT team, including hiring, training, and performance evaluations.Planning, executing, and closing IT projects, ensuring they are completed on time and within budget.Ensuring the organization's IT systems are running efficiently, including hardware and software management.Implementing and maintaining security protocols to protect the organization’s data and IT infrastructure.Overseeing IT support services to assist employees with technical issues and improve user experience.assist the team during difficult technical interventions.Plan technical projects (network, Infrastructure installation, CCTV, anti-intrusion systems, etc.)Commission security systems (CCTV, anti-intrusion, access control, etc.)Ensure technical and commercial follow-up.Staying updated on emerging technologies and trends to drive innovation within the organization.

Overseeing and guiding the IT team, including hiring, training, and performance evaluations.Planning, executing, and closing IT projects, ensuring they are completed on time and within budget.Ensuring the organization's IT systems are running efficiently, including hardware and software management.Implementing and maintaining security protocols to protect the organization’s data and IT infrastructure.Overseeing IT support services to assist employees with technical issues and improve user experience.Staying updated on emerging technologies and trends to drive innovation within the organization.

Install, configure, image, and maintain servers, PCs, peripherals, IT tools/equipment, packaged software, antivirus, utilities, software tools, and software patches.Install, administer, and upgrade the computer network infrastructure.Troubleshoot problems arising from hardware, software, application systems, network infrastructure, virus, and security-related attacks.Install/reinstall and configure packaged software and applications, antivirus, software utilities, and patches.Update antivirus, systems software, and other software updates, when required.Setup user accounts and profiles for Customer users (Admin & User).Set up equipment in offices, and labs, along with setting up accounts and profiles for all users.Provide user support (Admin & Academic) - assist users in the appropriate use of systems/applications, Intranet and Internet usage, and provide them with the best possible solutions to their IT-related issues/problems.Respond to queries on the status of the problem or service request.Respond to emergency calls for equipment, software, and network problems.Provide AV support and technical support for customer.Diagnose and resolve user tickets related to hardware, software, and networking.Setup and ensure the strict compliance of procedures related to daily backup and other periodic routines - Software patches, data transfers/interchange, port/import/export, and restoration from backups when required.Maintain records of and manage site licenses for software purchased.Maintain current inventory of hardware and software.Train users in the appropriate use of hardware, network, Intranet, internet, standard software packages, and software tools.

Brand : ADIDAS, NIKE,LACOSTE,UMBRO,LEVIS,TIMBERLANDAdvised customers on the purchase of products and services• Carried out activities related to inventory management, such as receiving and labeling merchandise• Participated in inventory counts• Engaged in promotional activities and customer loyalty initiatives• Maintained and restocked displays, as well as demonstrators and showcases when applicable• Provided after-sales service, including refunds and exchanges• Addressed customer complaints• Participated in loss prevention activities and remained vigilant at all times• Updated knowledge and familiarized oneself with new products and services

IT Consultant at JET Telecom International LLCTasks accomplished:• Installation of new IT equipment.• Maintenance of hardware.• Cleaning, adjustment, and inspection.• Troubleshooting and diagnosing issues.• Repair and support.• Completion of tracking documents.• Keeping up with the latest trends in the IT market.