Consultant and Project Manager for the leading Health Maintenance Organization (HMO) in the United States### Key Responsibilities:- Spearheaded communication and support initiatives for Salesforce CRM enhancements, focusing on: - Configure, Price, Quote (CPQ) - Data governance - Developer operations - Desktop support for Sales and Account Management teams- Provided strategic IT consultation to executive leadership- Managed national service, training, and support for a workforce exceeding 2,500 employees### Notable Projects:- Streamlined intake processing systems- Developed and implemented enterprise-wide training programs- Established efficient support triage protocols- Designed and executed channel platform operations communication strategy- Delivered expert enhancement consultation, leveraging extensive sales experience### Achievements:- Successfully improved CRM functionality, resulting in increased efficiency and user satisfaction- Implemented data governance practices, enhancing data integrity and compliance- Optimized developer operations, accelerating project delivery timelines- Reduced IT support response times through effective triage systems- Strengthened communication channels across the organization, improving information flow and decision-making processes

Renew, retain, grow, and the lives and families that work for some of the bigger logos on the planet.

Drove innovation and change during one of the largest medical crisis that we’ve witnessed in our lifetime. Learned and developed in unprecedented environments, gained a vast network of support from some of Washington’s best in the insurance industry.

As a skilled multimedia design consultant, I leveraged specialties in video editing and creative projects. My expertise was used in transforming raw audio and powerpoint slides into compelling visual narratives. Met compliance standards for CE accreditation. I excel in:Φ Video Editing: Proficient in industry-standard software (e.g., Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve).Φ Storytelling: Crafting engaging narratives through effective pacing, brand composition, and sound.Φ Color Grading: Enhancing mood and tone through precise color correction.Φ Audio Editing: Balancing audio levels, removing background noise, and adding music or sound effects.Φ Transitions & Effects: Skillfully using transitions and motion graphics to enhance storytelling.Φ Collaboration: Effective communication with clients, directors, and team members.

I blend artistry with innovation to breathe life into captivating visuals. 🎨 Visual Aesthetics: Infusing designs with emotion and purpose.🌈 Color Alchemist: Mastering hues to evoke feelings.🎧 Audio Sorcerer: Harmonizing soundscapes.🚀 Collaborator Extraordinaire: Bridging vision and execution.🎥 Video Editing: Transforming raw footage into mesmerizing stories.🎨 Visual Aesthetics: Infusing designs with emotion and purpose.🌈 Color Alchemist: Mastering hues to evoke feelings.🎧 Audio Sorcerer: Harmonizing soundscapes.🚀 Collaborator Extraordinaire: Bridging vision and execution.✨Let’s create magic together! ✨