• Oversee IT operations, systems and third-party providers• Develop organizational IT strategy (cloud, information systems, security, communication systems) • Develop, manage, and track the IT Department's annual budget; evaluate current providers and create efficiencies and optimize services provided• Manage, maintain, and deploy SaaS Apps (Provisioning, Upgrades, Security, License Management)• Manage the provisioning, tracking, security and support of all hardware deployed to Tatcha employees and Corporate locations, including employee computers, networked devices, and video conferencing• Support the Tatcha workforce with technology issues while developing a scalable Tatcha help desk system• Ensure smooth delivery and operation of IT services by monitoring systems' performance• Analyze the business requirements of all departments to determine their IT needs; develop a roadmap to implement solutions based on Company prioritization and identify opportunities to leverage technology to improve corporate efficiency• Create processes and standards for selection, implementation, and support of systems• Act as administrator and provide direction, guidance, and training to office & warehouse staff on various IT systems• Responsible for end-to-end project management, support, service and execution of the IT integration processes, serving as the primary point of contact both internal business teams and third-party providers• Work with external and internal security colleagues to develop and maintain cybersecurity frameworks, to include responding to audit requests and working with varied teams on cybersecurity improvement projects

• Manage and maintain over 150 SaaS Apps, including Okta SSO (Provisioning, Upgrades, Security, License Management)• Support & Maintenance for 200+ global employees (Support Desk Tickets, Networks, Office Operations, and Vendor Relationships)• Lead IT projects, such as office buildouts and SaaS app integrations• Implement new technologies (hardware/software) and securing company data• Perform Quarterly and Annual Internal IT & Security Audits and Enforcement for SOC 2 and ISO 27001 certifications (Hardware, Software Updates, Password Policies, Device Security Compliance)• Manage Onboarding sessions to ensure smooth transitions for Day 1 employees• Onboarding & Offboarding Employees in collaboration with HR and People Operations team• Asset Management (Hardware Procurement, Provisioning, Deployment) via Jamf Pro & Apple DEP (managed 300+ devices globally)• Manage & Maintain Company Devices (MiFi’s, Printers, Access Control & Surveillance, Zoom Rooms)• Manage & Maintain Global Office Networks in coordination with local and remote team members (Offices in Argentina, California, Massachusetts, and Utah)• Manage our Security Awareness Training Program and Vendor

•Manages international IT Helpdesk team, supporting 450+ users•Manages OneLogin/SSO services and applications•Serves as point-person for C-level executives•Hosts Zoom AV webinars for Town Halls, Fireside Chats, etc. •Serves as technical lead on projects•Reviews and approves budgets and purchases•Implements and reviews IT Security policies•Visits remote locations for conference room/general installations and for new office build-outs (India and the UK)•Negotiates software pricing and implementation with SaaS companies•Integrates and configures software into SSO systems•Interviews candidates for internal IT roles

•Serves as point-person for C-level executives•Leads team members locally and internationally•Leads team meetings; internally and externally•Implements and reviews IT Security policies•Serves as technical lead on projects•Visits remote locations for conference room/general installations and for new office build-outs•Reviews and approves budgets and purchases•Negotiates software pricing with SaaS companies•Integrates and configures software into SSO systems•Oversees Helpdesk tickets•Interviews candidates for internal IT roles•Assists in new office build-outs (most recently in England and India)

•Provides high quality first and second tier helpdesk technical support for multiple systems (e.g: resolving workstation, hardware, software, network, and phone issues) to Delphix staff in a friendly and efficient manner across the world as well as locally•Support users in facilities across the world as well as local•Performs ticket resolution and operate to an SLA with little need to escalate•Recommends and implements standards for PCs, tablets, monitors, printers, and Office productivity software•Delivers efficient solutions that meet the customer’s needs and provide value to the organization and stakeholders•Supports Delphix projects by delivering completed tasks consistently and in a timely manner•Document and update runbooks•Operate to SLA•Basic network troubleshooting•Google Apps and Office support•Mobile device support and management

• Helpdesk ticketing support for DPRC Staff and fellow student assistants• Troubleshooting computer hardware and software issues• Installing, configuring, and maintaining computer software and hardware (PC and Mac)• Working with Active Directory and creating Group Policies• Working with assistive technology (JAWS, Kurzweil, Dragon Naturally Speaking, etc.)• Assisting users in learning and understanding new applications and their features• Performing software maintenance at regular intervals on technology maintained by the DPRC• Other duties as assigned

• Filed documents (NDA’s, agreements)• Type up reviews for video games• Took detailed notes on video games in development