Alex Peck Email & Phone Number

Cambridge, Cambridgeshire, United Kingdom

Cambridge, United Kingdom

• Effectively responding to 5-10 telephone requests for Creo and ProEngineer support on a daily basis, swiftly identifying and rectifying an array of complex modelling, drawing, sketch and simulation problems.
• Extending technical support to customers using IsoDraw, proficiently resolving issues with line weight and importing models, together with general functionality.
• Supporting customers using Keyshot, efficiently responding to problems pertaining to advanced virtual reality renders, image renders and animations.
• Demonstrating excellent analysis and trouble-shooting skills to resolve reported issues and organise required licences, maintaining a 70% same day resolution rate.
• Delivering engaging and informative demonstrations on site and via web sessions streamed directly to customers’ computers, presenting Creo2's functionality compared to other CAD-based packages and showing new users how.
• Recording and uploading demonstration, customisation and configuration videos to video sharing websites to optimise product exposure and promote the product to a wider audience.

Wolvercote, Oxfordshire

• Upholding outstanding levels of customer service and quality to comply with high personal and company standards; meeting strict bar and service hygiene and safety regulations.
• Preparing an extensive range of drinks, ensuring the correct measures of alcohol, mixer and garnish are used and all drinks are presented correctly using the appropriate receptacle.
• Keeping a well-stocked and presentable bar; preparing the bar for service and clearing down at the end of the day.
• Carefully monitoring and minimising stock waste by using correct stock rotation procedures when restocking.
• Waiting tables and serving a selection of meals in conjunction with the bar work, working under pressure to manage multiple tasks during service.
• Delivering excellent service at all times and handling any problems as they arise, resolving issues in a friendly and efficient manner without any need for escalation to maintain high customer satisfaction levels.

Brixworth, Northamptonshire

• Teaching groups of 5 or more people per session to competently sail a dinghy, delivering both offshore theoretical training and navigational skills, together with practical instruction on the water.
• Demonstrating boat handling and sailing techniques to students of varied backgrounds, abilities and ages, including children from the age of 7.
• Guiding and mentoring students to understand every element of sailing, a RYA qualified instructor with experience training and assessing students to confidently pass stages 1, 2 and 3.
• Accompanying students in the dinghy to teach them the key aspects of sailing and observing from a nearby powerboat as their skills develop.
• Ensuring well-being of clients, providing high quality instruction in a safe and secure environment to consistently achieve high levels of client satisfaction.
• Preparing and presenting demonstrations to engage the general public, outlining the diverse range of exciting activities and courses available to purchase from the water sports centre.

Ba (Hons) Industrial Design And Technology - Dps, Industrial And Product Design, 2:1

Activities and Societies: Loughborough University Sailing Team • Representing Loughborough University in the 2nd sailing teamMODULES: •.

A Levels, Design Technology (A); Art (B); Geography (C)

10 Gcses, Including English, Mathematics And Science, 1 X A*; 3 X A; 5 X B; 1 X C Grades