- Developing a new restaurant brand and concept.- Feasibility study for a new brand.- Create Business Plan for a new brand & concept.- Feasibility study for business expansion and searching potential locations for business expansion.- Supervising the design and construction of the restaurant site.- Lease terms negotiation with Landlord.- Accountable for leasing administration (i.e. general review of lease documents, coordinating with the landlord and other departments… Show more - Developing a new restaurant brand and concept.- Feasibility study for a new brand.- Create Business Plan for a new brand & concept.- Feasibility study for business expansion and searching potential locations for business expansion.- Supervising the design and construction of the restaurant site.- Lease terms negotiation with Landlord.- Accountable for leasing administration (i.e. general review of lease documents, coordinating with the landlord and other departments and business units, managing lease documents/paperwork).- Develop product & services.- Determining costs and selling prices.- Develop operation manuals and standards.- Manage brand strategies, conduct research, identify, and analyze current trends, competitors, market needs and overseeing new business opportunities.- Stay current on market trends as well as trying to predict future trends.- Create Budgeting as well as P&L.- Improving business efficiency.- Plan, implement, and report all research and development activities to the owner for the purpose of improving and developing the company's products.- Conduct product research and testing related to overall product development.- Provide recommendations on product raw material specifications.- Responsible for supervising the product development process (new product concept, formulation, packaging and production)- Research new trends and develop new ideas for upcoming products.- Oversee customer needs and improve the quality of current products.- Benchmark and research current product trends on the market.- Provides system solutions & recommendations including workaround solutions to solve production issues and problems.- Help the technical team to estimate work and development effort to achieve the project timeline.- Work closely with Human Resources to develop HR systems, KPI, and hiring required staff.- Supervising product design, and digital marketing team for social media, content, campaign, and branding strategies. Show less

Key Achievements :- Succeed to re-organized the restaurant after pandemic.- Has been successfully improve Hygiene, Cleanliness and Quality Control Audit score from 96,94 increased to 98,30 on 3 months time and being one of the best from the others 7 outlets with excellent score.- Well maintain standard cost at bellow 32%- Reduced complaint issues.- Achieved monthly outlet sales target for 100% with total cost at 27%.- Number 1st Best Revenue from 7 others outlet… Show more Key Achievements :- Succeed to re-organized the restaurant after pandemic.- Has been successfully improve Hygiene, Cleanliness and Quality Control Audit score from 96,94 increased to 98,30 on 3 months time and being one of the best from the others 7 outlets with excellent score.- Well maintain standard cost at bellow 32%- Reduced complaint issues.- Achieved monthly outlet sales target for 100% with total cost at 27%.- Number 1st Best Revenue from 7 others outlet. - Overall responsible for planning, implementing, monitoring, and controlling of restaurant operation.- Measure and teach profit enhancement programs in areas of menu engineering; profit contribution; revenue generation; improving productivity; pricing and costing restaurant- Compile financial data and use the data to teach the team how to improve the overall financial performance of the restaurant.- Business plan & Sales strategy development.Improve the profit, controlling costs and waste as well as In charge of finance budgeting goals, costing, expenses, and payroll against forecast. - Maintain control measures to impact food costs, beverages costs, labor costs, and operating supply costs for the outlet. Show less

- Responsible for planning, implementing, monitoring, and controlling of restaurant operations.- Responsible for overall supervision, planning, control, and coordination of all activities of personnel engaged in serving food & beverage in the restaurants.- Provide managerial supervision to all Food & Beverage employees, broadcast the company and outlet goals, motivate the staffs and concern in staffs career development.- Responsible to create and coordinate trainings or anything… Show more - Responsible for planning, implementing, monitoring, and controlling of restaurant operations.- Responsible for overall supervision, planning, control, and coordination of all activities of personnel engaged in serving food & beverage in the restaurants.- Provide managerial supervision to all Food & Beverage employees, broadcast the company and outlet goals, motivate the staffs and concern in staffs career development.- Responsible to create and coordinate trainings or anything related to employees development programs.- Performs any other duties that may be assigned.- Participate in head departments meetings, provide input to operational planning, market planning based on observations of daily operations and market trends.- Oversees the service standards of restaurants outlet ensuring that they conform to the requisite standards & meet or exceed customer expectations.- Assist in monitoring and controlling restaurants operating equipment inventory and participate in inventory taking.- Ensure that correct service format is carried out during function.- In charge of repair of fixtures, fitting, and initiates maintenances request as necessary.- Coordinates with kitchen regarding food preparations and also with bar regarding beverage requirements.- Gives necessary instructions regarding set-up and service to all personnel assigned to function and ensure that grooming and appearances follow the hotel & company standards.- Conduct briefing with staff to inform them of the menu, program and other necessary instructions regarding service.- Participates in daily & monthly communication meeting to discuss various aspects of service and preparations.- Responsible for a number of HR functions, including recruiting, interviewing, hiring and training new employees. Show less

Accomplishment : Have been successfully completed employment contract and has received promotion in 7 months.Provided the highest standard of quality and attention to detail through all phases of service to ensure an impeccable dining experience for every passengers.• Provides a good positive first impressions and leaves a positive last impressions.• Gives exceptional services and made a memorable connection.• Observe and identifies passengers preferences and… Show more Accomplishment : Have been successfully completed employment contract and has received promotion in 7 months.Provided the highest standard of quality and attention to detail through all phases of service to ensure an impeccable dining experience for every passengers.• Provides a good positive first impressions and leaves a positive last impressions.• Gives exceptional services and made a memorable connection.• Observe and identifies passengers preferences and adjusts service, anticipating passengers needs and offering appropriate responses.• Demonstrate about satisfaction and acknowledge passengers.• Creates a comfortable, elegant ambience by always preparing table settings and maintaining service station in line.• Provides helpful explanations and suggestions on the menu and offers assistance with wine pairing.• Delivers food and beverages as requested, in a timely manner, in the correct service order and follow up to ensure each passengers needs have been met and suggest solution to any issues.• Follow the International and United States law, rules, regulation and procedure such as Safety, USPH ( United States of Public Health ) standard, and RSA ( Responsibility Service Alcohol ), etc.• Minimize breakage, loss, theft of the service items, and follow with inventory.• Maximize wine and beverage sales.• Responsible of payments and ensure the payments are correctly done on the MICROS system.• Follow compliance regulation for processing bills, Cruise Cards handling, MICROS postings, and other confidential passengers informations.• Sensitively executes sales promotion and special event.• Minimizes overall costs • Handling and storing equipment in proper and supplies with care.• Encourages and supports the growth, engagement and development of Junior Waiter and the team.• Effectively coach and train the team and Junior Waiter. Show less

Accomplishment :Successfully managed, rebuild, restructured and taking over abandoned coffee shop and I was achieved to turning back into revenue generating coffee shop.• Manage Café with an emphasis on personal and professional customer service.• Place all orders needed for beverage service operations.• Build new menus and recipes.• Release new menu items and products.• Mastered and operated the various coffee machinery ( Automatic & Manual ).• Coffees, foods… Show more Accomplishment :Successfully managed, rebuild, restructured and taking over abandoned coffee shop and I was achieved to turning back into revenue generating coffee shop.• Manage Café with an emphasis on personal and professional customer service.• Place all orders needed for beverage service operations.• Build new menus and recipes.• Release new menu items and products.• Mastered and operated the various coffee machinery ( Automatic & Manual ).• Coffees, foods and baverages orderings.• Be knowledgeable on each food and coffees offering through cuppings and training, coordination with the team• Organize and lead public• Make an events to reach out to new guests and engage existing guests to have a stronger connection to the Café.• Ensures cash control and resposible of the payment and check• Promote a positive work environment, leading by example.• Manage inventory, employee scheduling, and reporting.• Coaching and Training a small team of Baristas.• Reviews the status and appearance of the food for freshness.• Product ordering/shipping.• Ensure that all aspect is going well and followed by procedure.• Managed and support running side work, daily and detail cleaning schedules, opening and closing procedures.• Ensures safety and sanitation standards are in place at all the time. Show less

Successfully managed all the event and increased sales target and profit by focusing man power strategy and branding strategy.• Liaising with, and acting as the link between, the company itself and agency.• Develop event activation concepts and manage execution including campus events, sporting events, music festivals, parades and custom brand events.• Meeting and liaising with client to discuss as well as identify their requirements.• Brief in new project… Show more Successfully managed all the event and increased sales target and profit by focusing man power strategy and branding strategy.• Liaising with, and acting as the link between, the company itself and agency.• Develop event activation concepts and manage execution including campus events, sporting events, music festivals, parades and custom brand events.• Meeting and liaising with client to discuss as well as identify their requirements.• Brief in new project, assisting them with the formulation of marketing strategies.• Make a partner with internal creative team and third-party production vendors.• Presenting creative work to clients for Approval or adjustments.• Writing reports, contact report and monitoring the effectiveness of campaigns.• Support account on ongoing administrative responsibilities, including updating, maintaining internal and external status reports, managing billing reports, etc.• Track and maintain local budgets, ensuring internal processes are followed from contracts to purchase orders and invoice payments.• Prepare “pitches”, along with other agency staff, to try to win new business for the agency.• Work closely and engage relationship with vendors, agency, and event management.• Build daily plan for team.• Deliver key message and build the company brand to the end of the consumer.• Report and provide feedback to management (Daily Report)• Conduct personal assessment for team performances.• Attends sales strategy meetings to provides input on daily and overall sales strategy.• Lead, direct, coach, motivates, inspires, monitor sales activities and campaign through to the sales team members Sales Promotion Boy ( SPB ) and Sales Promotion Girl ( SPG ) to maximize sales and revenue.• Raise the awareness of the brand across the event.• Lead and demand in the event.• Market analysis• Creating promotion and activation in accordance to the market situation• Selling product, manage and achieve given sales team target. Show less

Accomplishment :Successfully completed study of barista and finished my employment contract in Coffee Bean & Tea Leaf, Singapore.• Promoted the culture, values and mission of Coffee Bean & Tea Leaf.• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.• Anticipated customer and store needs.• Delivered legendary customer service to all customer.• Provides high quality beverages, whole bean, and food products… Show more Accomplishment :Successfully completed study of barista and finished my employment contract in Coffee Bean & Tea Leaf, Singapore.• Promoted the culture, values and mission of Coffee Bean & Tea Leaf.• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard.• Anticipated customer and store needs.• Delivered legendary customer service to all customer.• Provides high quality beverages, whole bean, and food products consistently .• Make a good quality coffee and serve drinks up to standard.• Handles all hot and cold drinks.• Set- up, maintained and operated all kind of coffee machinery ( Automatic & Manual )• Respond proactively to prevent customer service situations.• Directly sales and offering our own product such as coffee beans, mugs, cups, members card, and coffee machines. Show less

Accomplishment :Has been well completed job training and direcly received offer to serve the company and become employed.• Serve food courses and alcoholic baverages to the guest.• Set dining tables.• Suggest and helps guest about menu selection.• Communicate with the kitchen regarding menu question, length of wait, recook orders, and product availability.• Communicate additional meal requirements, allergies, dietary needs, and special request to the kitchen.•… Show more Accomplishment :Has been well completed job training and direcly received offer to serve the company and become employed.• Serve food courses and alcoholic baverages to the guest.• Set dining tables.• Suggest and helps guest about menu selection.• Communicate with the kitchen regarding menu question, length of wait, recook orders, and product availability.• Communicate additional meal requirements, allergies, dietary needs, and special request to the kitchen.• Record Transaction in MICROS system at of the time order.• Check in with the guest to ensure satisfaction with each food course and beverages.• Maintain Cleanliness.• Complete closing duties, including restocking items.• Present physical and accurate check to the guest and process payment. Show less