- Management of airport operations of an automated baggage handling system (in partnership with Alstef Canada) designed for the check-in, handling, sorting and storage of baggage at the cross-border terminal of the United States from the Montreal airport: https://alstefgroup.com/fr/project/montreal/- Recruitment and hiring of new unionized employees- Plan and manage optimally, in collaboration with my team of supervisors, the work schedules of employees by ensuring that manpower needs are met at all times- Participation, with the collaboration of management, in the development and implementation of policies and procedures for all staff under my responsibility (supervisors, team leaders, assistants, customer service, warehousemen and maintenance)- Represent Drakkar during weekly meetings with our clients (Alstef, ADM, airlines)__________- Responsible of the C14 2018 PROJECT (6 months): Transfer of luggage from international flights, sorted at the US terminal. Responsible for the organization, action plan and start-up, for the management logistics and hiring of 45 additional employees, which allowed us to increase the budgeted income for the year 2018 to 38%- Decrease in work accidents submitted to the CNESST from 3 to 1 (sometimes 0) per year- Reduction of overtime hours from 80 to 10 on average per week thanks to the increase in hiring and staffing. This made it possible to optimize the profitability of the customer account

- Staff management of an automated baggage handling system: 80 unionized employees (team leaders and assistants)- Integration and training of new employees- Keeping of disciplinary records- Review and application of the emergency plan put in place in the event of a system shutdown or any other technical problem__________- Reduced absenteeism from 22% to 8% in just 6 months- Reduced baggage handling errors from 30 to 5 per day by ensuring constant employee monitoring

- Processing of procurement data, storage, inventory control and withdrawal data for aeronautical parts and instruments- Develop SharePoint electronic forms interfaced with SAP in order to eliminate redundant data- Analyze the business process for identifying the improvement opportunities and the risks between the legacy system and SAP, and determined the impact of their changes- Collaborated with the data conversion team to define data transformation rules

- Responsible for keying numeric amounts into an internal data entry computer system- Verify, encode and balance incoming items against banking transaction reports- Ensure productivity standards and business rules for data perfection are achieved- New employees trainer

- Create billing invoices to ensure billing is being done and sending them to customers- Process carrier invoices- Ensure carrier invoices have appropriate supporting documentation- Enter and update all customer rates in the system in a prompt and accurate manner

- Apply UPS shipment rates and features of service- Track packages and follows claim procedures.- Follow billing and collection procedures- Communicate internally with operating centres and other departments