•Provide 3rd line Networking support for a variety of networking solutions, firewalls and routing•Monitor and maintain a range of networking connections including SD-WAN, MPLS, DMVPN and VPN •Design, maintain and deploy networks and equipment, including Aruba Access Points, HP/Aruba/Cisco switches and Routers in local and remote sites•Proactively support and consult in projects with multi-team involvement•Provide coaching to junior team members

Infrastructure application installation, configuration and maintenance.Firewall, Switch and WAP; CCTV system and camera preparation for deployment at remote sites.Ongoing management and maintenance of the existing CCTV and Meraki Infrastructure.Door access system installation and maintenance, configurationDevelopment and maintenance of documentation for infrastructure systemsTwisted pair and coax cabling installation, testing and repairChange management and escalation point for incident resolution

1st & 2nd Line support of PCs, Macs, iDevices and EPOS systemsHardware and software repairs and troubleshootingDevice management, distribution and upkeepDelivery of day-to-day front and back office supportManaging tickets with various priorities using ServiceNow & updating stakeholders accordinglyCollaborate with other Service Delivery teamsIT Liaison for Senior Store management team

Hardware and software troubleshooting, repairs and upgradesPre-sales and post-sales advice and supportTechnical support and assistanceStock management and replenishmentOn site business and residential support

Data and power cabling installations, termination and testingStructured cablingFibre-optic networking WiFI networking including Access Point deployment and installationVoIP and analogue telephony

Hardware and software troubleshooting, repairs and upgradesPre-sales and post-sales advice and supportTechnical support and assistanceWarranty repairs and logisticsAssisting store manager with day to day store runningDaily cashing up and banking reportsStock management and replenishmentGeneral retail sales and enquiries, ASTO trained

Managed Services SupportGeneral software and hardware troubleshooting and supportSQL/Exchange/TS/Active Directory server supportSystem state monitoring and reportingScheduled system checks

ACMT Certified Apple TechnicianGeneral retail sales and enquiries, ASTO trainedHardware and software troubleshooting, repairs and upgradesPre-sales and post-sales advice and supportTechnical support and assistanceWarranty repairs and logistics

• 1st line technical support and assistance• Validating and logging helpdesk calls• Collaboration with customers and suppliers• Technical advice and help• Assigning engineers to helpdesk calls

• Software, hardware and services sales• Pre-sales technical advice• Collaboration with customers and suppliers• Telephone manning• Assisting stores and helpdesk staff

• Controlling incoming and outgoing goods• Stock picking and delivering• Assisting engineers with spare-part information• Warranty repair part logistics• Dealing with customer queries