Andrew Ton Email & Phone Number

California, United States

New York, New York, US

- Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions- Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews.

San Francisco, CA, US

- Manage an assigned book of accounts from implementation through renewal, ensuring ongoing customer productivity and satisfaction with our platform- Leverage new features and best practices to ensure customers are leveraging the Oomnitza platform to deliver business value- Assist with building out and shaping internal product KPI’s- Review product metrics.

San Francisco, CA, US

- Manage an assigned book of accounts from implementation through renewal, ensuring ongoing customer productivity and satisfaction with our platform- Leverage new features and best practices to ensure customers are leveraging the Oomnitza platform to deliver business value- Assist with building out and shaping internal product KPI’s- Review product metrics.

San Francisco, CA, US

- Manage a portfolio of Extole's most enterprise accounts from launch through optimization- Use analytic, consulting, marketing, and technical skills to drive customer results- Deploy and manage additional Extole resources as needed- Navigate client organizations, ensuring executive buy in- Provide broader, strategic relationship management- Serve as a.

San Francisco, California, US

- Identify and grow opportunities within territory and collaborate with sales, product, and support teams to ensure growth attainment, upsell opportunities, and renewals- Develop a trusted advisor relationship with key accounts and customer stakeholdersWork with clients to establish risk management plans, or other key performance indicators and aid the.

San Francisco, California, US

- Provide exceptional customer experiences that resulted in increased satisfaction, trust, and confidence in the product and the company with a consistent customer satisfaction rating of above 9/10- Manage customer cases by effectively triaging and resolving in a timely manner; while monitoring and completing concurrent tasks in tandem- Take ownership of.

Oakland, California, US

- Manage and support hardware, software, applications and network related issues for a 50+ user environment. - Responsible to manage a yearly annual budget - Responsible to set up new employees: collecting requirements, purchasing, imaging, setup, deployment, education and follow up- Research, recommend, purchase and implement IT hardware and services.

Vancouver, British Columbia, CA

- Manage Concierge Program Accounts to provide high level service and ensure continued profit generation- Provide high level online ticketing and telephone support to high priority and escalated customers in a timely and efficient manner - Periodically perform Quality Analysis smoke check tests to catch new issues and ensure consistent gameplay with each.

Chesterfield, Missouri, US

- Consistently exceeded expected sales goals- Hosted assisted-selling demo events representing multiple vendors- Installed demo setups and provide scheduled maintenance throughout San Francisco Bay Area region- Conduct product training sessions with store associates- Document technical support processes as training guides for other regional representatives

Customized product packages for customers to optimally implement consumer requirementsPerform remote and on-site analysis, diagnosis, and resolution of desktop and networking issues for end-usersRoutinely access and upgrade PCs and Networking Systems to ensure smooth day-to-day operations

San Jose, California, US