Andrew Ton Email & Phone Number

California, United States

New York, New York, Us

- Provide strategic direction for clients on Greenhouse products and within their fields of expertise. Achieve full fluency in substantial industry trends and topics to advise customer leaders from various functions- Illustrate business value by defining clear metrics and proof points for all customer engagements (implementation goals, business reviews, etc)- Demonstrate thought leadership and be a valued internal resource across sales, marketing, product, and engineering- Act as a trusted advisor to clients and become an extension of the customer’s team.- Successfully establish relationships wide and high throughout the organization- Establish and grow relationships throughout the organization- from weekly syncs with day-to-day users, to business reviews with C-suite executives- Utilize data to provide product and strategy recommendations. Communicate critical customer concerns and use understanding of vertical or product trends to provide recommendations and influence talent strategy- Develop a vision that motivates others to achieve their goals. Lead innovation within, and in addition to primary role through projects and initiatives- Identify complex upsell opportunities and work with Sales and Expansions teams to assist in renewing and expanding Enterprise customer contracts. Conduct strategic account planning to prioritize opportunities and customer goals- Orchestrate success by working closely with internal teams to deliver value for customers, solve complex problems, and improve internal processes

San Francisco, Ca, Us

- Manage an assigned book of accounts from implementation through renewal, ensuring ongoing customer productivity and satisfaction with our platform- Leverage new features and best practices to ensure customers are leveraging the Oomnitza platform to deliver business value- Assist with building out and shaping internal product KPI’s- Review product metrics to identify areas of opportunity- Serve as the liaison between the customer and the Oomnitza product team- Schedule customer feedback sessions, find and own beta participants, and align the product direction with the customer- Serve as a point of escalation for the Support team, stepping in to resolve any major issues- Create action plans and oversee the strategy to convert at-risk customers to champions- Perform Executive Business Reviews for all strategic accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account

San Francisco, Ca, Us

- Manage an assigned book of accounts from implementation through renewal, ensuring ongoing customer productivity and satisfaction with our platform- Leverage new features and best practices to ensure customers are leveraging the Oomnitza platform to deliver business value- Assist with building out and shaping internal product KPI’s- Review product metrics to identify areas of opportunity- Serve as the liaison between the customer and the Oomnitza product team- Schedule customer feedback sessions, find and own beta participants, and align the product direction with the customer- Serve as a point of escalation for the Support team, stepping in to resolve any major issues- Create action plans and oversee the strategy to convert at-risk customers to champions- Perform Executive Business Reviews for all strategic accounts, with a focus on developing trusted advisor relationships with decision-makers and executive buyers in each account

San Francisco, Ca, Us

- Manage a portfolio of Extole's most enterprise accounts from launch through optimization- Use analytic, consulting, marketing, and technical skills to drive customer results- Deploy and manage additional Extole resources as needed- Navigate client organizations, ensuring executive buy in- Provide broader, strategic relationship management- Serve as a leader within the Success team, bringing past experience and insights to the team, outside of core CSM responsibilities-Self manages escalations and negotiations for renewals

San Francisco, California, Us

- Identify and grow opportunities within territory and collaborate with sales, product, and support teams to ensure growth attainment, upsell opportunities, and renewals- Develop a trusted advisor relationship with key accounts and customer stakeholdersWork with clients to establish risk management plans, or other key performance indicators and aid the customer in achieving their goals- Travel and meet with customers onsite to discover and understand their needs and help them develop an onboarding process- Provide customer feedback to Product Management and propose opportunities to improve product features/capabilities

San Francisco, California, Us

- Provide exceptional customer experiences that resulted in increased satisfaction, trust, and confidence in the product and the company with a consistent customer satisfaction rating of above 9/10- Manage customer cases by effectively triaging and resolving in a timely manner; while monitoring and completing concurrent tasks in tandem- Take ownership of customer issues by positioning myself as ta product platform expert in all customer interactions while maintaining expert technical knowledge of current products and internal processes- Effectively communicate with customers and across departments to ensure proper expectations for updates and resolution- Create detailed documentation of customer cases, resolution, and support articles- Provide training for new employees and cohorts

Oakland, California, Us

- Manage and support hardware, software, applications and network related issues for a 50+ user environment. - Responsible to manage a yearly annual budget - Responsible to set up new employees: collecting requirements, purchasing, imaging, setup, deployment, education and follow up- Research, recommend, purchase and implement IT hardware and services- Create standard operating procedure manuals, documentation for users, and IT policies - Manage 6 physical/virtual servers, administer Windows 2008 r2 servers and Exchange 2010

Vancouver, British Columbia, Ca

- Manage Concierge Program Accounts to provide high level service and ensure continued profit generation- Provide high level online ticketing and telephone support to high priority and escalated customers in a timely and efficient manner - Periodically perform Quality Analysis smoke check tests to catch new issues and ensure consistent gameplay with each Patch release- Write Knowledge Base Articles and Guides for forums and FAQs- Organize and provide Soft Skills Training to new contractors to ensure consistent quality responses

Chesterfield, Missouri, Us

- Consistently exceeded expected sales goals- Hosted assisted-selling demo events representing multiple vendors- Installed demo setups and provide scheduled maintenance throughout San Francisco Bay Area region- Conduct product training sessions with store associates- Document technical support processes as training guides for other regional representatives

Customized product packages for customers to optimally implement consumer requirementsPerform remote and on-site analysis, diagnosis, and resolution of desktop and networking issues for end-usersRoutinely access and upgrade PCs and Networking Systems to ensure smooth day-to-day operations

San Jose, California, Us