Anthony Nelson Email and Phone Number
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Dedicated IT Support Helpdesk professional with 4+ years’ experience successfully managing teams in a corporate environment, and 13+ years providing product/technical support in diverse technical industries; digital, mobile, and networking. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
Rational Business Solutions
View- Website:
- rationalsolutions.com
- Employees:
- 6
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It Support SpecialistRational Business Solutions Oct 2017 - PresentMarkham, Ontario, CanadaIT Support to 90+ outpatient addiction treatment centers, 26 pharmacies and 2 residential treatment facilities across Canada.Maintain and support cloud systems, servers, workstations, mobile devices, printers, POS and peripherals.Project Coordinator for all server, firewall and POS upgrades/replacements.
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Vpn And Dns SpecialistStackpath Aug 2015 - Jul 2017Toronto, Canada AreaTechnical subject matter expert, and team performance management. Accountable for ensuring ongoing technical support health by creating and evolving technical documentation to support current and foreseeable changes due to new technology or business requirements. -
Manager – National Technical Support Delivery (Wireless & Hispeed Internet)Rogers Communications Jun 2010 - Jul 2014Toronto, Canada AreaManage department policies and processes that align with department strategies and corporate objectives. This includes department incentive programs, best practices, and employee coaching. Conduct analysis of data, user trends, and make recommendations to improve both employee and customer service performance. • Managed the performance and engagement of 20+ support staff both on-site and remote.• Maintained the highest call quality score amongst mobile internet support teams• Managed the Employee Engagement Committee which planned and saw the successful execution of bi-monthly employee engagement events for 300+ support staff.• Planned fundraisers that raised over $5000 for disaster relief efforts• Represented the HiSpeed Technical Support department during health and safety committee meetings -
Tier 2 Analyst – National Ticket Management CentreRogers Communications May 2006 - May 2010Toronto, Canada AreaProvide solutions to incidents, requests, completing project-based technical assignments including; upgrades, rollouts, and other new initiatives, and participating in identifying opportunities for improvement to ensure system reliability. Provide resolution to wireless technical support requests for Tier 1, including serving as an expert and department resource for more complex problems. • Maintained high trouble ticket closure rate on the first call without escalation which reduced repeat calls and escalations from customers.• Commended for quickly resolving complex issues and ability to remain level headed during extreme network outages.• Achieved a high user satisfaction rating; consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.• Promoted to manage a technical support team due to my high-quality standards in Tier 2• During outages managing communications with Tier 3 groups using Remedy, updates to customers by recording IVR messages, Tier 1 groups using Maestro CRM and executive team using e-mail.
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Consultant, Wireless Technical SupportRogers Communications Mar 2004 - May 2006• Troubleshooting and resolve issue with all wireless device on the Rogers GSM, GPRS, EDGE, & Mobitex networks• Administering clients Webmail accounts & online permissions
Anthony Nelson Skills
Anthony Nelson Education Details
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Trios CollegeComputer Network Engineering
Frequently Asked Questions about Anthony Nelson
What company does Anthony Nelson work for?
Anthony Nelson works for Rational Business Solutions
What is Anthony Nelson's role at the current company?
Anthony Nelson's current role is IT Support Specialist.
What is Anthony Nelson's email address?
Anthony Nelson's email address is an****@****ons.com
What is Anthony Nelson's direct phone number?
Anthony Nelson's direct phone number is +158535*****
What schools did Anthony Nelson attend?
Anthony Nelson attended Trios College.
What skills is Anthony Nelson known for?
Anthony Nelson has skills like Wireless, Telecommunications, Troubleshooting, Networking, Technical Support, Customer Experience, Call Centers, Gsm, Customer Service, Leadership, Wireless Networking, Mobile Devices.
Who are Anthony Nelson's colleagues?
Anthony Nelson's colleagues are Somasundaran Balakrishnan, Sam Hirji, Daniel Cano.
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Anthony Nelson
Cto At 2S Water Incorporated, President At Estec Systems Corp, Encore Electronics, Allan R. Nelson EngineeringEdmonton, Ab4estec.com, estec.com, estec.com, estec.com -
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1camosun.ca
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