Michael Ranton Email & Phone Number

Kansas City, Mo, Us

Kansas City, Mo, Us

Phoenix, Arizona, Us

New York, New York, Us

New York, New York, Us

New York, New York, Us

Kista, Stockholm, Se

• Created and improved process documentation.• Managed network decommissions in advance of projected work times.• Managed migrations for network optimization.• Formally recognized for RF Testing and Troubleshooting; Monitored for and Reported 911 Outages.

Kista, Stockholm, Se

• Team Lead for Mapping and Address Validation.• Enabled Cable customers to increase their coverage by researching newly developed areas.• Responsible for 911 Address Validations and 911 Auditing.

Kista, Stockholm, Se

• Recruited to handle mapping and address validations.• Primary contact for disputes and resolutions via PDLs.• Worked with IT to test applications for the upgrade to the Windows 7 platform.• Continued working with IT to develop fixes and improvements.

Kista, Stockholm, Se

• Recruited to the Port Out team to handle trouble tickets and conflict resolution.• Tested order automation to improve SLA times.• Worked with IT to institute an external GUI.• Performed Quality Assurance and Process Improvement.

Overland Park, Kansas, Us

• Recruited to the newly formed Tier II team. Formally recognized for planning/data collection.• Resolved issues from Cable Partners via trouble tickets and phone calls.• Performed Root Cause Analysis to determine the potential for similar issues.• Increased the team’s SLA from the 70% range to 98% in less than one month. SLA remained at 98% or better.• Developed classroom material and process documents in partnership with Sprint University trainers. Performed continual on-the-job training for new employees.• Thoroughly analyzed daily reports for errors and order anomalies.• Hired by Sprint after 7 months as a contractor with MODIS.

Windsor, Connecticut, Us

• Promoted after six months.• Formally recognized for identifying incidents of fraud.

Monitored inbound and outbound traffic through the main entrance. Prepared and filed incident reports.

92866 Issy Les Moulineaux Cedex 9, Fr

• Planned and prepared 150 to 200 breakfasts and 250 to 300 lunches five days a week.• Supported the cashiers' computers for the whole district.• Supported outside event catering.• Successfully maintained food safety requirements, inventory, ordering and all required paperwork.

• Researched and prepared yearly $1,000,000 budget proposals.• Developed a series of Excel spreadsheets for tracking incident data. • Prepared and filed weekly payroll and schedules.• Reviewed applications and conducted interviews; conducted new-hire and on-the-job training; presented ongoing education classes. • Prepared and proofread incident reports. • Supervised staff of 25 to 30.