Ramon A. Polanco Email & Phone Number

New York, New York, US

Long Island City, NY, US

• Spearheaded strategic initiatives and data analytics to enhance operational efficiency and deliver comprehensive financial solutions.
• Supervised a global team of 29 people across four departments, directly managing six reports.
• Demonstrated acute understanding of regulations including GDPR, AML, FinCEN, Dodd-Frank and global regulations.
• Led responses and reporting for SOX, NCUA, Risk Assessments, and Fed audits.
• Orchestrated development and execution of innovative strategies, ensuring seamless delivery of financial products and services to a diverse global clientele.
• Fostered collaborations with cross-functional teams to drive transformative changes that optimized processes, streamlined workflows, and elevated customer experiences.

Chiyoda-ku, Tokyo, JP

• Advised on and enforced data governance policies and stewardship models for Global Zeus banking project across North America, EMEA, and APAC involving 500+ employees.
• Teamed with cross-functional department heads and reviewed metrics to optimize workflows and improve visibility and security posture.
• Developed standardized risk taxonomy and reporting for parent company leadership analysis.Selected Accomplishments:
• Reduced cyber risk by 30% in first year by developing 50+ risk metrics aligned to NIST CSF and FFIEC CAT frameworks.
• Decreased regulatory reporting errors by 75% in collaboration with the Chief Data Officer via the implementation of BCBS 239 risk data controls.
• Boosted transparency by 60% by establishing new data lineage process across five business units.

Frankfurt Am Main, Hessen, DE

- Led a team of 6 product support team members in helping corporate customers with onboarding, product training and configuration, managing fist call resolution of problem interactions calls with their ACH, Wires, Cheques, Disbursements, FX payments, payroll and Lockbox Cash products.- Passionate leader that led a team in a high-paced product support team.

New York, New York, US

During my eight-year tenure at Citibank, I played pivotal roles in executing Cash Management payment product requirements for clients. My focus was on TSS and corporate FX/World Link customers, specializing in Citibank's FX suite, especially digital currency payments in Citidirect digital portals. I actively participated in testing, UAT, SIT, QA, and.

New York, New York, US

- I handle and resolve customer inquiries and technical problems requiring in-depth knowledge and expertise by troubleshooting and diagnosing complex technical issues related to telecommunications systems, PC hardware, and software using my extensive technical knowledge.- I assist with telecommunication systems, including telephone lines, VoIP systems.

- As a Project Lead / Systems Analyst, I have taken on the responsibility of overseeing and managing projects while utilizing my expertise in systems analysis. In this role, I have been involved in various aspects of project management, including planning, organizing, and executing projects from inception to completion.- As a Project Lead, my duties.

Washington, DC, US

Honorably discharged with four years of active service

Master Of Arts - Ma, Biblical Counseling

Bachelor Of Engineering - Be, Computer Engineering

Certification, Microsoft Certified Systems Engineer (Mcse)

Deutsche Bank, Sixsigma Yellow Belt

Certification, Cisco Certified Network Associate (Cna)