Ramon A. Polanco Email & Phone Number

New York, New York, Us

Long Island City, Ny, Us

• Spearheaded strategic initiatives and data analytics to enhance operational efficiency and deliver comprehensive financial solutions. • Supervised a global team of 29 people across four departments, directly managing six reports. • Demonstrated acute understanding of regulations including GDPR, AML, FinCEN, Dodd-Frank and global regulations.• Led responses and reporting for SOX, NCUA, Risk Assessments, and Fed audits. • Orchestrated development and execution of innovative strategies, ensuring seamless delivery of financial products and services to a diverse global clientele. • Fostered collaborations with cross-functional teams to drive transformative changes that optimized processes, streamlined workflows, and elevated customer experiences. • Performed robust data analysis to create risk dashboards informing privacy and compliance initiatives globally.Selected Accomplishments:• Boosted revenue by 22% and customer engagement by 18% by transforming legacy payments platform into an award-winning omnichannel solution and aligned architecture with PCI DSS and NIST cybersecurity frameworks.• Slashed fraud by 40% and delivered $15M in annual fraud prevention through AI fraud detection engine using machine learning models in Python that reduced fraud by 40% and delivered a potential $15M+ in annual fraud prevention.• Launched eight international payment corridors leveraging regulatory expertise to deliver 97.5% of products on time.• Coordinated scrum teams to deliver payments MVP in four months through customer interviews and lean principles, improving predictability by 60%.• Implemented secure cloud solutions on Azure and AWS to successfully manage sensitive data.

Chiyoda-Ku, Tokyo, Jp

• Advised on and enforced data governance policies and stewardship models for Global Zeus banking project across North America, EMEA, and APAC involving 500+ employees. • Teamed with cross-functional department heads and reviewed metrics to optimize workflows and improve visibility and security posture. • Developed standardized risk taxonomy and reporting for parent company leadership analysis.Selected Accomplishments:• Reduced cyber risk by 30% in first year by developing 50+ risk metrics aligned to NIST CSF and FFIEC CAT frameworks.• Decreased regulatory reporting errors by 75% in collaboration with the Chief Data Officer via the implementation of BCBS 239 risk data controls.• Boosted transparency by 60% by establishing new data lineage process across five business units.• Analyzed 100+ risk issues related to data security and privacy resulting in reduced operational risk losses by 20% over two years and implemented remediation plans with cross-functional teams to strengthen controls.• Unified enterprise risk reporting by instilling standardized processes across three international entities.• Identified 150+ key data risks through 30+ annual risk assessments.• Implemented 20+ risk indicators with thresholds for proactive monitoring using DataFlux dashboards.• Built risk analytics program from the ground up, including COBIT governance framework and tech stack resulting in reduced manual board reporting by 50+ hours each quarter through new visualizations.• Championed data stewardship team of six to reduce bad data 35% in six months through new standards and metadata management.• Strengthened data accountability by documenting 100+ critical data elements and assigning trustees.• Cut load errors by 30% through training and real-time data monitoring.• Oversaw $50M global payments transformation delivering real-time monitoring capabilities across 50+ countries.• Exceeded adoption targets by 25% through close collaboration.

Frankfurt Am Main, Hessen, De

- Led a team of 6 product support team members in helping corporate customers with onboarding, product training and configuration, managing fist call resolution of problem interactions calls with their ACH, Wires, Cheques, Disbursements, FX payments, payroll and Lockbox Cash products.- Passionate leader that led a team in a high-paced product support team, managing critical payment issues requiring timely responses and effective product knowledge. - Successfully promoted banking software to diverse potential clients, leveraging a deep understanding of their unique needs and embracing diversity and inclusion principles. This approach led to increased sales and market penetration and fostered a collaborative team environment that celebrated diverse perspectives and cultivated strong team dynamics.- Delivered impactful presentations to clients, showcasing the benefits of banking software.- Worked closely with sales and integration teams to monitor progress and ensure seamless implementation.- Leveraged my expertise in banking to solve customer issues, even under high-pressure situations with stringent timelines. By applying my knowledge and skills, I played a crucial role in ensuring the overall success of the bank’s objectives, meeting deliverables efficiently and effectively.

New York, New York, Us

During my eight-year tenure at Citibank, I played pivotal roles in executing Cash Management payment product requirements for clients. My focus was on TSS and corporate FX/World Link customers, specializing in Citibank's FX suite, especially digital currency payments in Citidirect digital portals. I actively participated in testing, UAT, SIT, QA, and implementations. Additionally, I assisted corporate members, contributed to regional training efforts, and served as a Business Information Security Officer (BISO), uniting security with business strategies.- Demonstrated proficiency in executing payment requirements for clients, ensuring their needs were met efficiently and accurately.- Provided exceptional service to TSS clients and corporate FX/World Link customers, addressing their inquiries and resolving issues.- Possessed in-depth knowledge of Citibank's FX suite, including World Link Citidirect, and actively participated in the testing and user acceptance testing (UAT) phases of the Citidirect customer payments platform.- Assisted corporate members in resolving member-issued and technical issues, utilizing strong problem-solving skills and providing effective solutions through the third-level support helpdesk.- Supported training initiatives for LATAM, EMEA, ASIA, and AMERICAS regions, ensuring users across different geographical areas were equipped with the necessary skills to utilize continuously support Citibank's payment solutions effectively.

New York, New York, Us

- I handle and resolve customer inquiries and technical problems requiring in-depth knowledge and expertise by troubleshooting and diagnosing complex technical issues related to telecommunications systems, PC hardware, and software using my extensive technical knowledge.- I assist with telecommunication systems, including telephone lines, VoIP systems, video conferencing, and mobile devices. I troubleshoot connectivity issues, configure devices, and resolve telephony-related problems.- I assist users with PC-related problems, such as hardware malfunctions, software errors, network connectivity issues, and system configuration. I perform hardware repairs, install software updates, and troubleshoot software compatibility problems and Novell user profile management.- I work closely with Level 1 and 2 support teams, providing guidance and assistance to enhance the overall effectiveness and efficiency of the helpdesk by prioritizing and managing incoming support requests, ensuring timely response and resolution of issues to meet service level agreements (SLAs) and minimize downtime for users.- I actively identify areas for process improvement, suggest enhancements to support systems and tools, and participate in training programs to stay updated with the latest technologies and industry trends.Skills in this role:Technical Support, Telecoms Support, PC Support, Collaboration, Continuous Improvement

- As a Project Lead / Systems Analyst, I have taken on the responsibility of overseeing and managing projects while utilizing my expertise in systems analysis. In this role, I have been involved in various aspects of project management, including planning, organizing, and executing projects from inception to completion.- As a Project Lead, my duties include defining project objectives, creating project plans, allocating resources, and coordinating with cross-functional teams to ensure successful project delivery. I have experience in leading project teams, providing guidance and support to team members, and monitoring project progress to ensure adherence to timelines and milestones.- Additionally, as a Systems Analyst, I have been responsible for conducting a thorough analysis of existing systems, identifying areas for improvement, and recommending innovative solutions to enhance system functionality and performance. I have extensive experience gathering and documenting system requirements, conducting feasibility studies, and collaborating with stakeholders to ensure system enhancements align with business goals and objectives.- As a Project Lead / Systems Analyst, I have demonstrated strong technical acumen, leveraging my knowledge of industry best practices and emerging technologies to drive process improvements and optimize system performance. I have also utilized my analytical and problem-solving skills to identify and resolve issues, ensuring the successful implementation of projects and the seamless integration of systems.- As a Project Lead / Systems Analyst, I have a proven track record of delivering successful projects, optimizing system functionality, and driving continuous organizational improvement, Project management, Technical Systems analysis, Planning, Organizational skills, Resource allocation

Washington, Dc, Us

Honorably discharged with four years of active service

Master Of Arts - Ma, Biblical Counseling

Bachelor Of Engineering - Be, Computer Engineering

Certification, Microsoft Certified Systems Engineer (Mcse)

Deutsche Bank, Sixsigma Yellow Belt

Certification, Cisco Certified Network Associate (Cna)